Venue Description

Edinburgh Trams is a tramway in Edinburgh, Scotland, operated by Edinburgh Trams Ltd. It is an 18.5-kilometre line between Newhaven and Edinburgh Airport,

Accessibility

Tram stops accessed via gently sloping ramps or lifts make getting to the platform straightforward. And every one of our modern, low-floored trams is 100% wheelchair accessible. All trams feature: - Low entrances throughout the vehicle - High visibility handrails - Two dedicated wheelchair/buggy spaces per tram - 12 Dedicated disabled priority seats - Passenger alert buttons signposted in Braille for blind and partially sighted tram users Wheelchair users When using our trams, please enter the middle carriage, which has dedicated disabled access – a wheelchair symbol on the tram stop platform indicates where to wait. When onboard please park in the wheelchair space, with the back of the wheelchair facing the wheelchair cushion and apply the brake. When you want to leave the tram, ring the bell so the driver can give you extra time to do so. Priority customers We understand not all customers find it easy to stand for the duration of their journey. Therefore, we offer priority pin badges to help customers communicate their needs and access a priority seat. The badge does not guarantee a seat will be made available but it can help avoid conversation some of our customers find awkward. A badge can be requested by contacting us through Customer Relations. Mobility scooters Customers are able to travel with certain mobility scooters on our tram services. To ensure the safe operation of mobility scooters, a permit scheme is in place. There are two disabled priority bays per tram and carriage of mobility scooters is at the discretion of on board staff. If you hold a valid Scottish National Entitlement Card (SNEC) or a Disabled Person's Blue Badge parking permit you are eligible to apply for a permit. If you are unsure and would like to check if you qualify, please contact Customer Relations on 0131 338 5780 or by email at customer@edinburghtrams.com

Accessibility Guide

Accessibility Guide Link: https://edinburghtrams.com/contact/tram-accessibility

Toilets

Information about the toilets has not been added for this venue.

Staff

Most Trams have a Ticketing Service Assistant on board, who can help you when embarking or alighting the trams. Some stations will also have staff on them, especially on busy event days. All stations also have a help button, where you can contact our Control Team, who can let an incoming tram know if you require extra assistance to get on board.