Overview

Last night I was booked on the 18.50 flight to Birmingham.I had arranged wheelchair assistance including the ambulift but when the flight came in the assistance said they hadn’t booked the ambulift even though it showed up on the airlines screens. The flight was delayed so the assistance could get me on board but eventually had to go without me.my case and walker were removed from the hold. fly be were very helpful and put me on the next flight which was the last of the day. If I hadn’t been staying in a hotel at Birmingham airport to attend the NEC today I don’t know what I would have done. this was extremely stressful and humiliating and I now totally distrust Edinburgh Airport ‘s disability access policy. I can only pray they get me off the plane when I get home tomorrow.

Transport & Parking

The taxi drop off is too far from the assistance office.

Access

Once I got a wheelchair access is ok up to the gate other than having to get my shoes off and on without nearly falling of the chair.

Toilets

Toilets are usually clean and clearly marked.

Staff

Previously staff had been good but my visit last night has totally clouded my judgement so I won’t comment.

Anything else you wish to tell us?

I won’t not wish this experience on any one else. If I had been getting a connecting flight or travelling further I would probably have burst into tears and gone home.