Venue Description

Edinburgh Airport is Scotland’s busiest airport and welcomed almost 9.8 million passengers in 2013. It is the fifth biggest airport in the UK with over 40 airlines servicing 140+ routes, including New York and Istanbul.

July and August 2013 saw the airport’s busiest months ever, with more than one million passengers travelling through its terminal each month. It is the 5th largest in the UK, in terms of passenger numbers, and employs over 5000 people.

Accessibility

Edinburgh Airport is committed to looking after all of our passengers before you board your aircraft. If you have a disability or require additional assistance at the airport, you must inform your airline of your particular need at least 48 hours before you fly. It is advisable to give as much notice as possible for both the outbound and return journeys – this way we can ensure you receive the assistance you require. However, if no notification is made we will make all efforts to assist you. Even if you are fairly mobile you may still require assistance as there can be long distances within airports. To receive assistance you must arrive at a designated point no later than two hours before the published flight departure time, or present yourself for check-in no later than one hour before the published departure time. For more information visit edinburghairport.com/prepare/request-special-assistance Help points can be found at the drop-off zones for buses, taxis and private vehicles, and in the arrivals halls. Help points (marked with yellow signs) are equipped with telephones or assistance buttons for use exclusively by people with special needs.

Accessibility Guide

Accessibility Guide Link: http://www.edinburghairport.com/prepare/special-assistance

Access Statement

Access Statement Link: http://www.edinburghairport.com/docs/pdfs/service_level_agreement.pdf?sfvrsn=2

Toilets

Edinburgh Airport does not have a Changing Places toilet but it does have the ability to adapt disabled toilet facilities to accommodate passengers who may have additional needs. Please email additionalneeds@edinburghairport.com for more information. There are 15 accessible toilets in Edinburgh Airport and these are located throughout the terminal building. These are signposted and staff are on hand to guide you. All of the disabled toilets at Edinburgh Airport are equipped with: Low level sinks hand rails panic button low level hand dryers doors which open outwards

Staff

Our customer-facing staff are fully trained to help passengers with additional needs.