Overview

On Wednesday I was abandoned by airport assistance and had to take a later flight. I had hoped my return from Birmingham would be better but it was not to be.on Friday the flight was delayed by 2hours 40 minutes landing after 10.30. at night. The aircraft was told it would take more than an hour to get the ambulift. As someone with secondary progressive MS for 38 years I am not very nimble and my levitation powers have gone. Fortunately it was a small plane but it was very scary and stressful getting down the steps. My husband had to lift each foot down step by step,then had to push an airport chair through the dimly lit airport. After the baggage reclaim I had to try to push my walker in front of the chair to the taxi. My husband has high blood pressure and I was scared the stress would make him ill. I have used assistance in Edinburgh for 20-30 odd years and it is only in the last year or so that it has detiorated to becoming a disgrace to the city. Perhaps the airport needs to stop expanding and try to provide a proper service in the 21st century.

Transport & Parking

The taxi people were very kind and helpful as I could hardly stand after the nightmare from the plane door. If my husband had got too tired I would still be sitting in an empty aircraft corridor until the morning security people came on duty.

Access

As explained this was a third world type of experience and Edinburgh needs to put some money into getting its act together.

Toilets

Staff

No ground staff available at night.

Anything else you wish to tell us?

I have gone to Birmingham for Gardeners World live for the last 3 years but I may have to rethink it as both journeys through Edinburgh airport were so bad.