Venue Description

Set in leafy Regent's Park amid heritage-listed buildings and beautiful gardens, ZSL London Zoo is an oasis in the heart of the capital. With over 800 amazing animal species to discover, as well as live shows and fantastic, immersive exhibits including the new Tiger Territory, this is an unmissable attraction. Visitors can enjoy interactive experiences throughout the zoo and also enjoy our displays, feeding times and talks at no extra cost!

Accessibility

The Zoo is nearly 200 years old and contains many old buildings, 12 of which are listed. However, most of the Zoo is accessible for wheelchair users and those with limited mobility. Land of the Lions is wheelchair friendly and has a lift available for visitors to use. Tiger Territory is wheelchair friendly and has a lift available for visitors to access the higher viewing platform. The Aquarium has wheelchair access via an entrance to the left of the main doorway. The historic Lubetkin penguin pool (listed Grade 1) has limited viewing for wheelchair users and very small children. The paths are generally tarmac and there is level or ramped access to most buildings. We should also add that the slopes leading to the two tunnels in the Zoo are rather steep. Here at London Zoo we also have manual wheelchair for hire. We recommend booking these in advance by ringing Supporter Services on 0344 225 1826 or emailing generalenquiries@zsl.org. A deposit of £25 will be required, which will be refunded when the wheelchair is returned undamaged.

Accessibility Guide

Accessibility Guide Link: https://www.londonzoo.org/plan-your-visit/accessibility

Access Statement

Access Statement Link: https://www.accessibilityguides.org/content/zsl-london-zoo-0

Accessible Performances

Our monthly accessible activities include: BSL tours - https://www.londonzoo.org/plan-your-visit/accessibility/british-sign-language-tours Audio Described Tours - https://www.londonzoo.org/plan-your-visit/events/audio-described-tours Relaxed tours - https://www.londonzoo.org/plan-your-visit/events/relaxed-opening-tours

Toilets

We currently have 4 accessible toilets located around the Zoo. -Opposite B.U.G.S -Next to the Aquarium -Near main entrance next to vulture aviary -The Terrace Restaurant -Changing places Toilets in Animal adventure and the Community and Learning Hub

Staff

We are delivering Accessibility Awareness Trading to staff and volunteers, so far over 100 people have completed the training staff. The Community Engagement team regularly check our accessibility page to ensure that all information is up to date.

Assistance dog facilities

Assistance dog exercise facilities

Dogs are not currently permitted on site at the Zoo with the exception of assistance dogs under specific conditions: If you do not have evidence of your dogs training e.g. ADUK ID booklet, please email generalenquiries@zsl.org ahead of your visit to talk through the best options for you and your dog. Dogs are not permitted at our animal demonstrations and talks, in any of our walkthroughs or near our big cat enclosures. Our animals and dogs can react to each other - so we ask that if you notice any behavioural changes of concern, to move to another exhibit. Your dog must remain calm and quiet, at least 2 metres away from any animal enclosure boundaries. Your dog must be fit and healthy when visiting the Zoo, and not shown any signs of ill health – including diarrhoea and vomiting – in the last 24 hours. They must have been resident in the UK for the last 6 months and have received all annual vaccinations and anthelmintic treatments. Poop bags are available at the main gate on arrival - you must clean up after your dog and never leave dogs unattended or off the lead. If you are bringing an assistance dog to the Zoo, you will be asked to meet with the Animal Duty Manager on arrival for an on-site briefing to confirm acceptance of our full terms and conditions and any special considerations on the given date of your visit. Your assistance dog may be asked to undergo a brief health check to protect the wellbeing of our animals on-site. See our terms and conditions for further details. Please contact our Supporter Contact team in advance of your visit by emailing generalenquiries@zsl.org.