Venue Description

The Theatre Royal and Royal Concert Hall Nottingham (TRCH) are two of the UK's most successful touring venues, leading the way for arts and entertainment in the East Midlands region. Our diverse programme of events includes internationally renowned orchestras, the highest quality ballet, opera and touring drama alongside West End musicals, stand-up comedy, rock and pop.

Accessibility

www.trch.co.uk/access We have set up a free Access Requirement Register (ARR) in order to improve our service to customers. The information provided for the Register helps us to find the best available seats for customers quickly and easily and having this information on file will also save time when booking in future.

Accessibility Guide

Accessibility Guide Link: https://trch.co.uk/access/user-guides/

Access Statement

Access Statement Link: https://trch.co.uk/arr/

Accessible Performances

Audio Described Sign Language Interpreted Captioned Relaxed Assistance dogs allowed in the auditorium, we do also offer a dog sitting service

Awards List

Ensuring best practice is an area the we pride ourselves in and at the start of 2014, we were awarded bronze in the best practice charter by Attitude is Everything, an organisation that is at the forefront of improving Deaf and disabled people’s access to live music. Through continued improvements, and implementing further recommendations by AIE, we are delighted to announce the venue was awarded silver in spring 2015 and reached the Gold standard in Spring 2022. In recognition of the Theatre Royal and Royal Concert Hall Nottingham’s recent developments in providing a more autism-friendly environment, the National Autistic Society awarded the venue with an Autism Access Award, a new standard for customer-facing businesses, leisure services and cultural providers. We are delighted to have our Autism Friendly award renewed for 2018, 2020 & 2022 by the National Autistic Society in recognition of our continued commitment, and development of services, for to a friendly welcome for all.

Toilets

Both the Theatre Royal and Royal Concert Hall have adapted toilets available for customers with disabilities. We have a changing places toilets in the main royal concert hall box office foyer.

Staff

Access Desk in both buildings during performances. Front of House Staff trained in being a sighted guide Access Officer - can help with any question 0115 9895609. Booking office - 0115 9895555

Assistance dog facilities

Other assistance dog facilities

Bowls of water offered, staff can dog sit should you wish to have your assistance dog looked after whilst you enjoy the performance. Alternatively your assistance dog is welcome to be in the auditorium with you