Venue Description

Pleasance Edinburgh opened as part of the 1985 Festival Fringe with two theatres facing onto a deserted courtyard-come-car-park at an unfashionable eastern end of Edinburgh’s Old Town. 36 years later the Pleasance has become one of the biggest and most highly respected venues at the Edinburgh Festival Fringe, with an international profile and a network of alumni that reads like a who’s who of contemporary comedy, drama and entertainment. The Pleasance Courtyard is located in the Southside of Edinburgh and is home to 18 performance spaces during the Edinburgh Festival Fringe, these are: •Above (First Floor) •Below (Basement Floor) •Pleasance One (First Floor) •Attic (Second Floor) •Cellar (Basement) •The Green (Temporary Structure - Kidzone) •Beside (Temporary Structure - Front Courtyard) •Pleasance Two (Ground Floor) •Cabaret Bar (Ground Floor) •Beneath (Basement Floor) •Upstairs (Second Floor) •Beyond (First Floor) •Forth (Third Floor) •The Grand (Ground Floor) •Baby Grand (Temporary Structure - Grand Corridor) •Bunker One (Ground Floor) •Bunker Two (Ground Floor) •Bunker Three (Ground Floor)

Accessibility

If you need to make an access booking or require a wheelchair user ticket, please email access@pleasance.co.uk so we can organise tickets for you. We offer free Carer or Personal Assistant tickets - please email us on access@pleasance.co.uk or call on 020 7609 1800 to organise your booking with a complimentary ticket in advance. We welcome calls from customers using Typetalk. You will receive an email confirmation which contains a QR code. This is your ticket. You can show this on your phone or print it out. On the day of your show you will receive an email from us providing more information about your visit. Our Front of House team will be ready to greet you and scan your QR code from one hour before your show. Your group will then be shown to your table or seats. Please note that latecomers may not be admitted. There is a matted route diagonally across the cobblestones in the front courtyard area. The Pleasance Courtyard has four lifts, these are located in non-public areas. To access these please report to the Info Point (on the left as you come through the main archway) on arrival and a member of Pleasance staff will be able to assist you with accessing your venue: •In the Pleasance One bar, this will allow you to access Pleasance One, Above & Below. •Next to the Box Office, this will allow you to access Attic & Cellar. •Next to Beneath, this will allow you to access Beneath, Beyond & Upstairs. •Behind the toilets between The Grand and Forth, this will allow you to access Forth. All of our lifts are in back of house areas and require a member of staff to access. Please approach a member of our guest services team (wearing yellow Pleasance t-shirts) or our security team when you arrive. They will be able to accompany you to the venue. We have lowered counters for various facilities & concessions throughout the Pleasance Courtyard. These include: •Box Office •Arts Industry Reception •Pleasance One Bar There are hearing loop systems available. Please let us know by email in advance if you would like to use the hearing loop system and approach our Front of House on arrival at the venue - they are wearing yellow Pleasance t-shirts & lanyards.

Accessibility Guide

Accessibility Guide Link: https://www.pleasance.co.uk/content/edinburgh-pleasance-courtyard

Access Statement

Access Statement Link: https://www.pleasance.co.uk/content/accessibility

Accessible Performances

Audio described, sign interpreted and captioned performances are arranged on a show by show basis in conjunction with the performing company where possible - you can find a list of accessible performances here: pleasance.co.uk/content/accessible-performances An infra-red hearing loop is available for all our venues with advance notice - please check with the Box Office for further details. If you need to be accompanied by a carer or assistant we will happily provide them with a complimentary ticket - please speak to Box Office staff in advance of the show. Guide or assistant dogs are more than welcome in all our venues.

Awards List

Level 3 Fringe Society Venue Access Toolkit

Toilets

We have three accessible toilets on site, these are located: •Left as you enter through the main archway in the Pleasance One building foyer. •In the foyer to The Grand. •Opposite the lift by the entrance to the Attic

Staff

Our team are a mixture of staff and volunteers, they can easily be identified by their yellow lanyards. We have first aiders and mental health first aiders on site.

Assistance dog facilities

Assistance dog exercise facilities

The nearest green space where a dog can be let off their lead is Deaconess Gardens located south on Pleasance from the courtyard.

Other assistance dog facilities

Guide or assistant dogs are more than welcome in all our venues. During performances our staff are also able to look after your dog outside the venue if required.