Venue Description

Our golf might be mini but the experience is massive. It might just be the most magical crazy golf course you’ve ever seen. The Hole in the Wand in York is filled with bubbling cauldrons, magical portals, and a giant picture frame where you become part of the painting. Trainee wizards just out of wizard and witchcraft classes can try and perform the 'Light Spell' to illuminate the way in our dark hole and awaken the spirits that lie within our course. Earn your free potion At the end of your mini golf adventure, you’ll discover if you have what it takes to graduate from wizard school. Those who complete the course will earn a FREE magic potion gift (worth £3.49) to take home – that’s if our famous gargoyle, Grobblenook hasn’t stolen your clubs. Wizard mini golf with a potion drink for every player is available from just £6.99 per person and you can book now by clicking here. After a magical nine-hole adventure you can relax in our Wizard Tavern with a Cauldron Cake, and enjoy a delicious potion with poisonous options for grown up spell makers.

Accessibility

The entrance is up a ramp to our Admissions desk. The staff collect each visitor within their time slot and can give access through either one or both doors. Only the ground floor is accessible to visitors who are wheelchair users. This includes the first 2 holes and the Photo experience. We have adapted golf clubs available for Wheelchair users to use who can access the first 2 holes. We then offer a complimentary hot drink for Wheelchair users in the Tavern where they can wait for the rest of their party to complete the course. This is subject to space availability at the time of the visit. We offer Sensory bags which include Ear Defenders, A Liquid Potion Timer, a Wiggly Wand and a Squishy Unicorn in a branded The Hole In Wand bag. These can be requested at our Admissions desk for use while you are in the venue. They must be returned at the end for others to use. We offer a Visual Story which can be downloaded online before you visit or can be collected at the start of your visit if you request on from a member of staff. Please use this link to download the Visual Story online. https://www.theholeinwand.com/accessibility

Accessibility Guide

Accessibility Guide Link: https://www.theholeinwand.com/accessibility

Access Statement

Access Statement Link: https://www.theholeinwand.com/accessibility

Accessible Performances

We offer a quiet hour on various mornings. The details and dates can be found on our events page on the website. https://www.theholeinwand.com/events Adjustments we make during our Quiet hour; House lights will remain on throughout the venue. Smell units will be turned off. The Sound tracks will also be turned off. Limited numbers. Staff on hand to answer and questions. Chance to walk around the venue before starting your game.

Awards List

VAQAS Accredited Quality assured visitor attraction 2024 Little Vikings Best Magical Experience 2024 Finalist for Small Visitor Attraction of the Year 2024 at the Visit York Tourism Awards

Toilets

There is only one toilet at The Hole In Wand York which is an accessible toilet. The transfer space is to the right of the toilet. There are grab rails installed and a red chord alarm with the Euan's guide card attached to it so that no one ties it up. There is a hand dryer installed.

Staff

Some of our staff have Welcoming All training which is a Welcome to Excellence accredited course. All of our staff are Dementia Friends and take on this training at Induction. Basic Makaton training is arranged for our staff in November. Autism Awareness courses will also be run for our staff.

Assistance dog facilities

Assistance dog exercise facilities

There is a grassed area called Tower Gardens and St George's Field, near the river, which is about a 10 minute walk from The Hole In Wand.

Other assistance dog facilities

We have a dog bowl for use by Assistance dogs. Please ask a member of staff if you require this during your visit to us.