Overview

There is no disabled access at the front door Access is through the car park which is down the hill and in another street -this in itself infuriates and insults me Through a barrier which requires having to use an intercom and up a uneven alley I went the front wheels of my rollator caught in potholes twice knocking me off balance but not quite sending me over the handlebars ! The door into the hotel takes you in to dingy basement -I doubt tradesmen would be happy to have to use it I certainly felt like a very undervalued customer Then I was faced with a ramp to the lift which is far too short too steep and uncomfortable to stand on to call and wait for the lift If I hadn't been attending a function I'd have left long before getting this far I discussed the problems with a duty manager who told me management /owners were aware and litigation was already underway but cost was preventing improvement I suggested the cost of my litigation would have been greater had I fell

Transport & Parking

On street disabled parking nearby venue on park and ride route

Access

My earlier remarks cover this in detail

Toilets

Too small lack of room for wheelchair transfer or carer Lock on door was small and fiddly

Staff

Lacking in disability awareness

Anything else you wish to tell us?

Dont go for High Tea it was mediocre and very small portions