Venue Description

Dive into an interactive underwater world of discovery and wonder at The Deep, Hull's iconic aquarium. As a fully accessible attraction, experience awe-inspiring marine life up close like never before, including sawfish, turtles, stingrays, penguins and much more! Marvel as sharks soar over your head in the impressive underwater tunnel, or soak in the ambiance in their tranquil jellyfish space. Catch the daily talks and artefact handling sessions on offer as part of your visit, to enjoy an additional immersive learning experience. There is something for all ages to enjoy! Stop by 'The Plaice' for delicious hot breakfasts, meals, sandwiches, cakes and snacks. Or, bring along a picnic and recharge your batteries at ‘Picnic Plaice’, halfway around the aquarium. Pop to the Deep-Artment store at the end of your visit for beautiful gift ideas and marine souvenirs to take home! Plus, each standard admission ticket to The Deep is an Annual Pass. Pay once and enjoy unlimited FREE returns for 12 months! As a fully indoor attraction, The Deep is a jaw-some day out whatever the weather- perfect for a rainy day activity or providing a cool shelter when it's warm! The Deep is open all year round from 10am-6pm (last entry 5pm) daily, excluding Christmas Eve and Christmas Day. As a conservation and education charity, your valued visit helps to support The Deep's mission to protect the world's oceans. 'Sea' you soon!

Accessibility

We are committed to accessibility for all visitors, we are continually updating and adding to our wide range of tools and information to ensure an accessible family day out. Sensory packs are available to borrow from our reception team. These contain ear defenders, crayons, a picture to colour in, a viewfinder, a small sensory toy, a printed social story, some AAC cards, a red/green card, and a map of the attraction. All are popped into a canvas bag, which we ask you to return to reception at the end of your visit. We are pleased to be able to offer complimentary use of the following mobility aids during your visit: electric scooters (3) - please note, these cannot be pre-booked and are available on a first come, first served basis, wheelchairs (7), walking aids (4) - 2 rollators with seats and 2 tri-walkers. Should you need a quiet space during your visit for prayer, breast feeding or any other reason, please just ask a member of staff who can take you to an appropriate quiet area or room. Our accessible entrance is located nearest to the Humber Estuary, close to the accessible parking bays and there is generally a shorter queue at this entrance. This entrance is welcome to anyone who needs to use it. Assistance Dogs and Emotional Support Dogs are welcome at The Deep.

Accessibility Guide

Accessibility Guide Link: https://www.thedeep.co.uk/plan-your-visit/access-for-all

Access Statement

Access Statement Link: https://www.accessibilityguides.org/content/deep-1

Accessible Performances

Experience The Deep in a more tranquil environment on our Quiet Days held throughout the year. The audio is turned down for those who find the sounds distracting and the lights will are brighter to make information more clear. Audio, Braille and large print guides are also available free of charge at reception. Timetabled BSL signed presentations and shows are held throughout the day! Tranquil Tuesdays Join us each Tuesday (TERM TIME ONLY) for Tranquil Tuesdays. From 3pm until closing, the lights will be brighter and the audio turned down, creating a tranquil environment for our visitors. This event is perfect for those who prefer to visit a quieter and peaceful environment. Everyone is welcome to attend. Normal admission rates apply and there is no need to book.

Awards List

The Deep was a finalist in the Visit England Inclusive Tourism Award 2017 and has been awarded Gold in the National Enjoy England Awards - Access for All category, 2011, and Silver in the Enjoy England Award in the Access for All Category, 2009.

Toilets

The Deep has a Changing Places facility. Providing anyone with additional needs and their carers with additional space and equipment.. The room includes adjustable bench, hoist, adjustable basin and mirror, centrally placed toilet and a portable privacy screen The Changing Places facility is open to any who need it, not just those visiting The Deep and can be found on the Ground Floor near the lifts. It can be accessed using a radar key, which our reception staff can provide if you don't have your own. There are disabled toilets, with emergency call alarms, available at each level of the building. For visitors who require a larger area for changing, a first aid room is available on request. All disabled toilet facilities at The Deep have wide doors which enable wheel chair and mobility scooter uses access to the facility. There are railings around the toilet with lowered sinks with easy turn taps. The Deep caters for all visitors with large disabled and baby change facilities on all floor throughout the building. For more information on access at The Deep visit www.thedeep.co.uk

Staff

Our crew are on hand throughout the building to assist visitors at anytime.

Assistance dog facilities

Assistance dog exercise facilities

Assistance Dogs and Emotional Support Dogs are welcome at The Deep. Due to the busy nature of the aquarium, we are not able to allow access for pets. We do not permit leaving dogs in cars.

Other assistance dog facilities

If you need water for your dog at any time please speak to a Crew member. Please note that we care about the welfare of your animal and as such we would like to make you aware that The Deep exhibition is dark in places, and can be noisy and busy with lots of visitors of all ages moving around: If during your visit your dog becomes unsettled at any time and you need to leave an area please speak to the nearest Crew member. If you would prefer to visit during a quieter time, off-peak periods are school term times, and the beginning and end of each day. Please contact us in advance if you would like to check how busy The Deep is likely to be on the day you are planning your visit. Once you are inside the attraction the linear journey through the exhibit means you do not exit the building until the end of your visit. If your assistance dog needs to get outside at any time during your visit please speak to a Crew member and they will accompany you to the nearest exit. You may like to consider a harness, jacket or lead identification for your Assistance Dog or Emotional Support Dog so that they are easily identifiable to other visitors to help them to better understand that you may not want them to interact with, or pet, your dog. The Deep thanks you for making sure that your Assistance Dog or Emotional Support Dog is well trained, vaccinated and in good health on the day of your visit. If they are still in training you may wish to arrange a specific quiet time to visit so that our Crew can give you any additional help you might need to make sure their time on site goes smoothly. In line with The Deep’s Code of Conduct, 'Activities of all those people on or around The Deep buildings and site must be carried out with due consideration for the safety and enjoyment of others. An appropriate standard of behaviour and attitude is therefore required to be able to continue to access The Deep’. In addition it is stated that visitors must not cause any distress to The Deep’s animals. Should The Deep have concerns about your dog’s behaviour or the way in which it is being handled you may be refused entry or be removed from The Deep in line with the Code of Conduct. In addition, should The Deep’s animal specialists have concerns around how our animals are responding to your dog we may ask you to move away from an exhibit or area. If you have any queries at all about your visit in advance please email info@thedeep.co.uk, make contact through social media or call 01482 381000 (option 0) during normal office hours.