Venue Description

Located in the heart of Exeter, with the iconic cathedral as its backdrop, Princesshay is home to over 65 of the best high street names together with a mix of specialist and independent shops. Its unrivalled cosmopolitan café culture features a great line up of restaurants and cafes catering for every taste. Situated within Exeter’s historic Roman Wall and with views of the city’s iconic cathedral, Princesshay offers a truly unique outdoor experience where you can shop, dine and relax with all the brands you love for life in and around Exeter. From big names to quality independents, this outdoor centre is a breath of fresh air that has it all. It attracts Exeter’s stylish shoppers, as well as visitors to the city who want to indulge in relaxed retail therapy punctuated with exceptional food and drink.

Accessibility

Princesshay is an ‘open air’ shopping centre which is fully pedestrianised. The shops along the High Street and Paris Street do back onto main roads with wide pathways. Princesshay is all one level with naturally graded slopes. Some shops have more than one floor with the majority providing lift access to secondary floors. If you require a service that cannot be accessed please discuss in store for a member of staff to assist.

Accessibility Guide

Accessibility Guide Link: https://www.princesshay.co.uk/wp-content/uploads/2019/11/visual-story-2_compressed.pdf

Awards List

Loo of the Year Platinum Award 2020

Toilets

The Princesshay customer toilets are located in Catherine Square. There is male, female and unisex toilet plus a Changing Places toilet with emergency pull cord and baby change and nursing room. The Changing Places toilet and baby change is located in St Stephen’s House to the back of Nationwide. The Changing Places Toilet has hoists, shower and emergency pull cord. To access these please press the button on the wall. Security will answer, ask what facility you require and unlock the door. The door will only unlock if no one is already using. When entering please make sure you lock the door once inside.

Staff

The security and cleaning teams wear black uniforms and can be identified by their Blue ‘Happy to Help’ vests. The team are here for your safety and can assist you. Some of the team can use sign language and all team members are first aid trained.

Assistance dog facilities

Assistance dog exercise facilities

Princesshay is an open scheme with grass areas adjacent to Roman Walk.