Venue Description

The Palace Theatre is one of Manchester's premier live entertainment venues. We regularly schedule BSL, Audio Described and Captioned performances, with some of shows scheduling in Relaxed performances too! For more information contact our Access Team on 0800 912 6971.

Accessibility

Wheelchair access is on circle level via lift from foyer - this is for both the Palace Theatre and Opera House. No steps involved at all for wheelchair access and wheelchair WC facilities.

Accessibility Guide

Accessibility Guide Link: http://www.atgtickets.com/access

Accessible Performances

Access Performances are available for some shows, and can include BSL Interpreted, Captioned and Audio Described performances, as well as occasional Touch Tours and Relaxed Performances for certain shows. For more information please contact our Access Team on 0800 912 6971, or email customercare@theambassadors.com.

Awards List

We are delighted to introduce you to the ATG Access Membership Scheme. It is designed to make it easier for our customers to book accessible seats, and to make it much clearer for our staff to ensure they deliver a consistent service. Really importantly, it’s free to join! The new scheme will enable you to: • Book tickets online, including wheelchair positions and the best-accessible seats. • Receive information on forthcoming Access Performances. • Receive pre-visit emails with lots of information that will enable a smoother theatre experience for you. • Make the most of an ATG Theatre Card Membership with priority booking online for accessible seating. The new scheme will enable our staff to: • Deliver red carpet customer service for you, both when buying your ticket and when you visit our venue. • Deliver a scheme carefully designed in partnership with ATG Customer Focus Groups, an Access Consultant and Disability Organisations • Make sure our Front of House teams have the right information, ensuring they can deliver excellent service to you. • Process orders faster, with you only needing to provide details of your requirements once. The ATG Access Membership Scheme will be rolled out during 2016 and will be live in all UK ATG Venues by Spring 2017. For more information, please visit the Box Office or contact our Access Line 0800 912 6971. Join the ATG Access Membership Scheme by emailing customercare@theambassadors.com or calling 0800 912 6971 and asking for an Access Membership form. Alternatively, visit our Box Office to register (Palace Theatre, Oxford Street, M1 6FT). When joining you will be asked a few questions to let us know about any access requirements, this makes it easier for us to provide you with a better service.

Toilets

Accessible toilets are located just off the circle level.

Staff

Front of House staff will be more than happy to assist you during your visit. Box Office and sales staff would be happy to advise you on best seats suited to your requirements at the time of booking.

Assistance dog facilities

Assistance dog exercise facilities

N/A. Wherever possible we would be able to offer patrons an aisle seat so their dogs can sit next them in the aisle. Alternatively you can place your dog in the care of our front of house staff who will happily look after them and provide water for your dog during a performance.

Other assistance dog facilities

Wherever possible we would be able to offer patrons an aisle seat so their dogs can sit next them in the aisle. Alternatively you can place your dog in the care of our front of house staff who will happily look after them and provide water for your dog during a performance.