Venue Description

Situated in Scunthorpe, North Lincolnshire Museum tells the story of the history and archaeology of the region. The Museum is situated on the main road with a gradual approach. We are a member of the Visitor Attraction Quality Assurance Scheme. The museum is based on two floors with lift access to galleries on the first floor. There are large print labels and opportunities for object handling in many of the galleries. The shop is in reception selling a range of gifts and souvenirs. Museum Assistants are on hand throughout the Museum to offer assistance.

Accessibility

The museum is accessible to disabled visitors. Path to main entrance • From the street to the main entrance, there is level access. • The path is 1440mm wide, or more. • The path is sloped. Main entrance • The main entrance has level access. • The door is 1540mm wide. • The main door is sliding and automatic. The road from the visitor car park to the entrance is straight with dropped kerbs where required, the entrance to the Museum is on a very gentle slope. The Museum can be accessed by an automatic sliding door.

Accessibility Guide

Accessibility Guide Link: https://www.accessibilityguides.org/content/north-lincolnshire-museum

Awards List

We are a member of the Visitor Attraction Quality Assurance Scheme. In 2013 we were shortlisted for the Telegraph Family Friendly Museum of the year award. We were also awarded a Communication and Interaction Charter Mark and shortlisted for the Shine a Light awards in 2012.

Toilets

Public toilets are located on the ground floor with level access from the main entrance. These toilets have a unisex accessible toilet which can be described as having the following: There is a flashing light when the fire alarm sounds. An emergency alarm pull card is to the right of the toilet. • There is a public toilet for disabled visitors. • From the main entrance to the public toilet, there is level access. The route is 870mm wide, or more. • The toilet door is 870mm wide. • The direction of transfer onto the toilet is to the front only. • There is 980mm in front of the toilet. The toilet seat is 450mm high. The toilets have handrails. • The disabled toilet is just through the main doors on the right, there is no ramp or stairs to get into the toilet.

Staff

Our front of house staff are always available to assist visitors when required. Our Front of House team have completed the Welcome Host training. They are trained in communication and interaction as well as excellence in customer service. They are visible throughout the Museum by wearing black t-shirts and jumpers.

Assistance dog facilities

Assistance dog exercise facilities

The Museum is situated in a grassed area next to the church, guide dogs could be exercised in here. Many local people walk their digs in and through the grassed area.

Other assistance dog facilities

The nearest toilet area for assistance dogs is located behind the Museum in the staff car park. The staff car park is between the visitor car park and the main entrance, approximately 2 metres from the main entrance.