Venue Description

We are an adult only (18+) touring caravan and camping park situated in South Somerset. We run on 50 pitches for caravans, motorhomes, RVs, fifth wheels and tents and have two self-catering lodges for hire, one which is fully adapted for wheelchair users. We are open all year round.

Accessibility

We are a very level park, so much so that Sparkford used to use us as their football pitch! At 3.5 acres, we are also quite small, so you are never very far from the toilets or the Reception. Our road is a double lane entrance, wide enough for even the biggest motorhomes and RVs. The Reception is at the entrance to the park, with ramps for access and railings to hold on to. The doorways are wide enough to fit a wheelchair. Some of our road is tarmac, the rest is compacted gravel and has been tried and tested by many wheelchair users. We are able to pitch tents both on gravel and grass, depending on which you would prefer. We have picnic tables all over the park with one particularly made for wheelchair users to sit under alongside non-wheelchair users. Please let us know if you would like this on your pitch when you book. All pitches have 16 amp electric hook-up and are available to charge mobility scooters, included in your pitch fee.

Access Statement

Access Statement Link: http://www.longhazelpark.co.uk/accessibility-guide

Awards List

VisitEngland 5 Star grading (87%) The AA 4 Gold Pennant grading (90%) Bristol, Bath and Somerset Tourism Awards 2020/2021 Camping and Holiday Park of the Year Gold Award BH&HPA members Alan Rogers Guide inspected and listed ADAC inspected ACSI inspected ANWB inspected

Toilets

We have a dedicated accessible wetroom in our shower block which has been renovated for 2020. The wetroom has step free, ramp enabled access and features: - wide door entrance for wheelchair access - low level sink with lever taps - grab rails throughout - non-slip floor with no steps - paddle cistern flush - step free, wheelchair accessible shower with wall-mounted showerhead and also a hand-held shower - higher level toilet with transfer bars - full length mirror - hairdryer - longer length mirror above the sink which can be used by both seated and standing users - wall hooks for belongings accessible by seated and standing users - waterproof access chair which can be moved around the facilities - well-lit with overhead LED spotlights - blinds at both windows to ensure privacy - large sliding vacant sign on the outside of the door - winter heating - this facility is locked and we provide keys to users who require the facilities. We do not have a radar key system. The remainder of the shower block is accessed by one step in to each room. We provide waterproof stools in all showers. All taps are push taps. We have one wheelchair accessible lodge available for hire as a self-catering unit. This includes: - wide door entrances for wheelchair access - parking directly outside the lodge - ramp access - the lodge is all on one level - there is a large accessible wetroom with raised height toilet and transfer rails, grab rails throughout, paddle cistern flush, lever taps, two chairs (one waterproof), large shower cubicle with hand-held shower, non-slip flooring throughout.

Staff

We have personal experience with disability as two of the team have experienced neurological conditions (mini stroke and MS). Managing an invisible condition in the family has increased our awareness of needs and hurdles to overcome in our facilities. We have ensured that accessible facilities are suitable for standing and seating disabilities and you will never need to explain to us why you need our accessible facilities. We moved to Long Hazel Park in 1997 and have accommodated a huge range of guests with disabilities: invisible illnesses, learning difficulties, mental health problems, wheelchair users and everything in between. As an adult only park, we find that our customers are very understanding and grown-up about people with differences to themselves and we strive to provide a safe haven for everyone. All staff are learning some basic sign language and would love if you would teach us new words too!

Assistance dog facilities

Assistance dog exercise facilities

We have walks mapped out in Reception and can suggest several walks and fields nearby depending on your access requirements

Other assistance dog facilities

We do not charge for assistance dogs