Overview

Legoland Windsor is a pleasant enough place for a day out with your wheelchair or scooter, but despite the 'wheelchair entrances' to most of the rides, it turns out you can't actually go on most of them. I'm writing in particular about the faster rides for older children, which as a wheelchair user I was hoping to enjoy with my (able-bodied) 8-year-old son. Plus points: - You can take a small wheelchair right onto the Aero Nomad ferris wheel ride, and you can go on Laser Raiders and Atlantis Submarine if you can transfer from your wheelchair to a seat. - The Miniland areas (landmarks of the world and Star Wars scenes made out of Lego) are really charming and enjoyable for everyone. - There is a free assistant ticket available for people who have come to give a wheelchair user or other disabled visitor a hand (ask at the entrance - you can't book it online). - You can borrow manual wheelchairs. Minus points: - The accessibility information on the Legoland website is poor - it's on a badly laid-out PDF leaflet that's very hard to read on a smartphone. - Why on earth do so many of the rides have wheelchair symbols on the leaflet and wheelchair entrances when it turns out wheelchair users can't go on them? Ninjago The Ride turned out to require guests to be able to walk 10 metres, for example. It's misleading and disappointing, and I have taken this up with Legoland by writing directly to them.

Transport & Parking

The disabled parking was fine - plenty of space and near the entrance.

Access

The paths are fine and it's easy enough to get round the park, but as I said in my main write-up, don't get your hopes up about access to the actual rides.

Toilets

Asked a member of staff where the accessible loo was, and it was then easy enough to find. The one I went to opened with my Radar key (so no manky nappies inside - good) and it was clean with plenty of rails.

Staff

The young staff were friendly and ready to answer questions, but they really shouldn't have let me queue a long time for one of the rides only to tell me when I got to the front that the stair lift wasn't working that would have lowered me down into the ride. Also, there was a big no-no at another ride when one staff member asked my partner in front of me "Can she walk 10 metres". I know this was just one busy person's mistake, but if Legoland are serious in their boast that they've built the part "with disabled visitors firmly in mind", they need to address this in their training.

Anything else you wish to tell us?

I had some issues with Legoland's accessibility on this visit, but it's still a pleasant place for a day out. Just be aware that if you're there with able-bodied friends or family members, you'll probably have to do quite a bit of waiting around and watching rather than joining in. I've written to Legoland to point out the problems I've highlighted in this review, and if it turns out they address these issues I'll be much happier to recommend the place.