Venue Description

THE ULTIMATE CHRISTMAS DESTINATION IN THE HEART OF LONDON. Located in London’s iconic Hyde Park, Winter Wonderland is the world’s ultimate destination for festive fun. Running for six magical weeks from November 2023 to January 2024, Hyde Park Winter Wonderland offers a variety of attractions, activities, entertainment, food, drinks, and so much more. We guarantee there’s something for everyone!

Accessibility

All our entrances are accessible and step free using the park’s own tarmacked paths. Once you are in the event you will find that event area is covered entirely in temporary trackway. There is no specific Accessible entrance although we would advise using the Red Gate (Family entrance at the North of the site) The Blue Gate or Green Gate are closest to Green Park station that has step-free access. Please note Blue Gate, near Hyde Park Corner and Gold Gate at Marble Arch can get very busy at peak times. Please note that there are bag searches in operation at all of our entrances. More details about the event can be found in the Accessibility at Winter Wonderland Guide. Please note that Hyde Park Winter Wonderland can include flashing lights, flash photography and music throughout the event. All our pre-bookable attractions are accessible and our shows (Megadome) are fitted with Hearing Loops. When booking tickets for these attractions it would help us to know of any access requirements in advance. This will allow us to provide the correct facilities for our visitors. We may not be able to best deal with any requests that are not arranged in advance. Some of the attractions are limited to the amount of wheelchair users that can be accommodated at any one time. We have a covered chill/quiet area at the north of site near the family entrance. This enclosed space has heating, neutral lighting and is music free. There are also quieter spaces during the day in the Bavarian Village/Hall and the Street Food area. We also have a dedicated on-site accessibility manager who will be more than happy to assist our guests where needed. Please do ask a member of staff if you would like to speak with them on the day of your v

Accessibility Guide

Accessibility Guide Link: https://hydeparkwinterwonderland.com/static/ef89ccc562127b2dfbac60d35ec9c1c5/Guide-Sheet-Accessibility-at-Hyde-Park-Winter-Wonderland-22-23.pdf

Accessible Performances

We offer Personal Assistant tickets for guests that require assistance at no additional cost. We also have PA Ride Wristband entitling your Personal Assistant to accompany you on your purchased rides. Please note your Personal Assistant Ride Ticket does not include fast-track entry to your chosen ride.This year at Hyde Park Winter Wonderland everyone in your party will need an entrance ticket prior to arriving at the event. Our PA scheme also works on your entrance tickets.Please do be sure to select your PA entrance ticket as well as your own if you require additional assistance whilst at the event. Once you have purchased your tickets, your confirmation will contain a link requesting you to upload your documentation to support your PA ticket request. This is to help us ensure only registered accessible customers receive the Personal Assistant ticket. We ask that you upload your documentation, and this will be reviewed by our ticketing partner, SEE Tickets. Please allow 5-7 working days for your request to be processed. If you have not heard back from SEE, please do come along to the event with your tickets (including any PA tickets), as these will be valid, and we will be able to assist you further with any queries.PA tickets are available for all our pre bookable attractions which include:• Ice Rink• Magical Ice Kingdom• Bar Ice (drinks are not included as part of a PA ticket at Bar Ice)• The Giant Wheel• Zippos Christmas Circus• Cirque Berserk• Ice Sculpting workshopsPlease make sure you provide one of the below documentations to support your PA request:• Copy of DLA or PIP entitlement letter• Evidence of registered severely sight impaired (blind)• CredAbility Access Card (with +1 icon)• Copy of Attendance Allowance letter• Recognised Assistance Dog ID card• Any other relevant documentation

Toilets

We have toilets available throughout the event including behind our Fire Pit bar and the Bavarian Village. Toilet locations are indicated on the accessible map and the main site map coming soon. Site maps are available and on display throughout the event. Accessible toilets are available at all six of our main toilet blocks and behind the Bavarian Hall and the Fire Pit.

Staff

We also have a dedicated on-site accessibility manager who will be more than happy to assist our guests where needed. Please do ask a member of staff if you would like to speak with them on the day of your visit. We have an onsite customer service team present throughout all open hours of the event who are happy to assist with any customer queries. Please note some staff have taken part in dedicated accessibility training prior to the event.

Assistance dog facilities

Assistance dog exercise facilities

Assistance dogs are permitted into the event and all our pre-bookable attractions. Please note that all dogs must be on leads throughout the event, however please see information here from The Royal Parks on regulations for the rest of Hyde Park: https://www.royalparks.org.uk/managing-the-parks/park-regulations-legislation-and-policies/dogs-in-the-royal-parks