Venue Description

Healthwatch Norfolk is the consumer champion for health and social care in the county. We are an independent organisation but we have statutory powers. The people who make decisions about health and social care in Norfolk have to listen to you through us. Healthwatch Norfolk use the things you tell us about local care to influence future services in Norfolk. We can give information about the care choices open to the public and also help to navigate the health and care system. Our remit is to represent your views and your experiences to help inform and improve the services that are commissioned and provided in Norfolk. We have five main objectives: Gather your views and experiences (good and bad) Pay particular attention to underrepresented groups Show how we contribute to making services better Contribute to better signposting of services Work with national organisations to help create better services Healthwatch Norfolk is an opportunity for the public who live and/or work in Norfolk, to use its voice to have real influence. We believe that as our health and social care system is going through massive change, power is shifting from the centre, across to local people. This is your chance to share your views and experiences, both good and bad on the services you use within the county. People who are least able to speak will be heard through Healthwatch Norfolk.

Accessibility

Healthwatch Norfolk offices are located on the upper level of the building. Access on the ground floor is via sloping ground up to double doors. There is an intercom button for visitors to ring in order for a staff member to greet you and open the doors. There is an accessible toilet on the ground floor opposite the entrance. The toilet is to the left of the room with space to the right. We have a platform lift for wheelchair users. There is an accessible toilet on the upper level next to the platform lift. The toilet is to the left of the room with space to the right.

Access Statement

Access Statement Link: https://www.healthwatchnorfolk.co.uk/access-statement/

Toilets

There are accessible toilets on the ground floor and upper floor of our offices. The doors are suitable for manual wheelchairs. There are grab rails on both sides of the toilet, both sides of the sink and on the inside of the door. There is an easy turn lock on the door and easy turn tap.

Staff

Information about the staff has not been added for this venue.

Assistance dog facilities

Assistance dog exercise facilities

There are public footpaths to the rear of the offices where dogs can be walked.

Other assistance dog facilities

We have a water bowl available for assistance dogs.