Venue Description

HcL provide supported door-through-door transport for people with mobility challenges – either from age, disability, and health issues (long-term or short-term) or additional support needs. Our services are much more than transport. They support people who would otherwise not be able to get out of their home, to do their own shopping, access other local facilities or attend appointments and social activities. We hope our support helps people maintain independence and enables people to continue to be active in their local communities. We have been running our two services – Dial-A-Ride and Dial-A-Bus for 39 years across Edinburgh, West Lothian, East Lothian and Midlothian. Dial-A-Ride provides a door-through-door transport service and journeys are to wherever the passenger wants to go – to medical appointments, meet friends, to church, visits to family, to the shops, cinema or theatre, to the Waverley or Edinburgh Airport. £6 DISCOUNT APPLIED TO FIRST TRIP! Dial-A-Bus provides transport from home to local shopping centres / large supermarkets. The Service operates at least once a week from most areas in Edinburgh and the Lothians taking passengers to Shopping Centres including The Centre, Livingston, The Gyle, Cameron Toll and Straiton Retail Park. We also take passengers to Asda, Morrisons, Tescos and Sainsburys across the four local authorities. If you book with us your first trip on Dial-A-Bus is free! Edinburgh, Midlothian & East Lothian Dial-A-Ride: 0131 447 9949 Dial-A-Bus: 0131 447 1718 Email: edinburgh@handicabs.org.uk West Lothian Dial-A-Ride: 01506 633 953 Dial –A-Bus: 01506 633 336 Email: bathgate@handicabs.org.uk

Accessibility

All of out buses are fully accessible our drivers not only collect passengers from their front door but help passengers from inside their home and onto the bus. This can include helping them put their coat on, turning the key to lock their home and assisting them from their home to the vehicle and safely into a seat and fastening their seatbelt. The driver assists passengers from their seat, off the bus and into their destination. On the return journey the driver provides the same assistance from where the passenger is, onto the bus and then into their home. In our Dial-A -Bus service they also, for example, take the passengers shopping from their trolley onto the bus and then off the bus and into their home. Each of our buses can carry two wheelchair passengers in their wheelchair and are fitted with passenger lifts at the rear of the vehicle meaning wheelchair passengers do not have to leave their chair to travel with us. They also face forward, which they tell us is a huge plus compared to, for example, taxis. If passengers are unable to travel alone they can bring a companion with them.

Awards List

Community Transport Awards 2022– awarded Best Community Partnership of the Year .

Toilets

Information about the toilets has not been added for this venue.

Staff

All staff undertake a variety of training including Disability Awareness Training.