Venue Description

Right in the heart of the city, Gloucester Guildhall is a vibrant venue home to an impressive programme of music, comedy, film, and theatre. As well as our 400 capacity main hall we have a beautiful 75 seat cinema room, multiple meeting and conference spaces, art galleries and the Bar and Kitchen all housed in our beautiful Grade II listed building. Wheelchair access is available throughout the venue and more details can be found on our Accessibility page.

Accessibility

Wheelchair access is available to the Guildhall Box Office, Cinema, Theatre, Galleries, Cafe Bar, and Toilets from the lift at our Eastgate Street entrance and via the entrance from Kings Walk car park. There are also Accessible parking spaces and ramp access via our Kings Walk Car Park entrance on the fourth level. It is also possible to drive to the Eastgate entrance for evening drop off. Assistance Dogs are welcome. For new visitors we offer Access Maps with pictures and information for customers and performers who are new to the venue or who would like to see around in advance. You are also welcome to come in and look around before attending an event here. Box Office and Ticketing You can contact the box office by Phone 01452 503050, email guildhall.boxoffice@gloucester.gov.uk or in person. We are able to use Hearing link services over the phone. https://www.hearinglink.org/living/loops-equipment/relayuk/ We aim to respond to requests or queries about access received via email or phone within 48 hours. We will keep a record that you are planning to attend if you have let us know in advance so we will be expecting you. If events are cancelled or rescheduled we will email you to inform you – if last minute then we will call you in advance. We are pleased to offer a free ticket to any personal assistant or carer accompanying a disabled person. Please advise the box office in advance if we can do anything to make your visit easier. An induction loop to assist the hard-of-hearing is always on in our box office. We also have a seat next to the box office if there is a queue. If you are unable to attend please let us know and we will do our best to help you with future events. All of our programmes are printable and can be requested in larger formats or downloaded and printed. Cinema- From the lift there is level access to the Cinema and accessible toilet. We have 7 accessible seating areas of which 4 are available all of the time . Whether you use a wheelchair or require a different seat these spaces are accessible and you can purchase them online or via the box office. These spaces are at the side of the room from the front to the back. We can also offer table service in the cinema and have paper menus available- we can also send these out in advance. We offer regular Hard of Hearing subtitled films. These are labelled HOH in our programme. We have an induction loop in the cinema. Performance Events. For seated events we offer accessible spaces in the Hall and cinema. Early entry is also available to enable you to get comfy before the doors open. As access to the main hall requires a set of steps we have a stair lift available. For Standard events where the audience stand we have an accessible area at the front of the room for wheelchair users with access in front of the crowd barrier- enabling you to have easier access in and out of the space. If you are on your own we can offer assistance. We have a balcony area with seating, this is only accessed via stairs. A loop is available for some performances. We try to limit the amount of strobe lighting and will let you know in advance via signage inside the venue. Bar- we have an accessible bar area in our main bar. Our staff will assist with delivery and ordering of drinks if requested to do so. For seated events we can offer table service. Performers: We can offer a separate dressing room with accessible washroom and access to the hall via a stairlift. We can supply full dressing room features except a shower. There is no level access to the main stage or main dressing room. Access to the stage is via steps. We do not currently have a ramp. We do have a flexible stage area so can offer a performance area on main floor with seating or standing around for audience.

Accessibility Guide

Accessibility Guide Link: https://www.gloucesterguildhall.co.uk/accessibility

Awards List

Attitude is Everything - Bronze Accreditation, Arts Council England

Toilets

Level 2 accessible toilet - Gallery There is a public toilet for disabled visitors. From the main entrance to the public toilet, there is level access. There is a lift. From the lift to the public toilet, the route is 1000mm wide, or more. The toilet door is 1000mm wide. The direction of transfer onto the toilet is to the right. There is 500mm at the side of the toilet. There is 1250mm in front of the toilet. The toilet seat is 381mm high. The toilets have handrails. Public toilet Level 2 accessible toilet - The Concourse There is a public toilet for disabled visitors. You need a RADAR key to open the public toilet. From the main entrance to the public toilet, there is level access. There is a lift. From the lift to the public toilet, the route is 1000mm wide, or more. The toilet door is 1000mm wide. The direction of transfer onto the toilet is to the right. There is 1000mm at the side of the toilet. There is 1000mm in front of the toilet. The toilet seat is 381mm high. The toilets have handrails. Public toilet Level 3 accessible toilet There is a public toilet for disabled visitors. From the main entrance to the public toilet, there is level access. There is a lift. From the lift to the public toilet, the route is 1000mm wide, or more. The toilet door is 1000mm wide. The direction of transfer onto the toilet is to the right. There is 500mm at the side of the toilet. There is 1000mm in front of the toilet. The toilet seat is 381mm high. The toilets have handrails.

Staff

Information about the staff has not been added for this venue.

Assistance dog facilities

Assistance dog exercise facilities

The venue is in the city centre, however there are green areas close by with Gloucester Park and Cathedral Grounds.

Other assistance dog facilities

We can offer water bowls to assistance dogs