Venue Description

Once a favoured medieval palace and then a Tudor royal residence, in the 1930s Eltham Palace was transformed by eccentric millionaires Stephen and Virginia Courtauld. Get a taste of the Courtaulds’ extravagant lifestyle as you explore their unusual home, try on a range of period costumes, follow the family trail and admire the magnificent medieval great hall. There’s a quirky mix of medieval and modern in the gardens too. Admire stunning herbaceous borders, walk through formal rose gardens and relax in the Rock Garden, with its pools and cascades running down to the moat. Cross London's oldest working bridge and go on an adventure in the playground inspired by the Courtaulds’ love of travel. With so much to see and do, Eltham Palace is a great value day out for the whole family!

Accessibility

We have a wheelchair accessible lift in the main palace which allows access to both the ground and first floor. We also have all terrain wheelchairs which are free of use and can be used without booking - the gardens are largely accessible by wheelchair. Our tearoom has a ramp to allow access to the larger seated area and we have accessible picnic benches outside. We also have hearing loops at all of our till points. We have a multimedia guide with a headset, as well as a written version which covers the house/gardens. Our introductory film is signed in BSL.

Accessibility Guide

Accessibility Guide Link: https://www.english-heritage.org.uk/visit/places/eltham-palace-and-gardens/plan-your-visit/

Access Statement

Access Statement Link: https://www.english-heritage.org.uk/visit/places/eltham-palace-and-gardens/plan-your-visit/access/

Toilets

We have accessible toilets located by the Visitor Centre and within the palace. Both have handrails and are large enough to accommodate a motorised wheelchair.

Staff

All staff have access to our inclusive language guide which aims to support them in understanding the needs of disabled customers.

Assistance dog facilities

Assistance dog exercise facilities

There is a green space just across from the Moat Bridge, alternatively there is a large open green space at the end of King John's Walk.

Other assistance dog facilities

We have fresh drinking water available, although typically we are not a site that permits dogs except assistance dogs.