Venue Description

Have an unforgettable day out at Edinburgh Zoo, home of the Royal Zoological Society of Scotland (RZSS) and over 2,500 incredible animals from around the world! Set in over 82 acres of wooded hillside, the zoo is open seven days a week and is a gateway to the natural world, where you can experience nature, learn about the challenges facing wildlife and discover how our wildlife conservation charity harnesses the unique power of the RZSS family to save animals from extinction. With more of you planning to see our ROARsome animals and enjoy our outdoor spaces, it is important to be aware of what to expect on the day, including the benefits of booking your ticket in advance, our limited car parking spaces, queues for entry and more. For the latest visitor information, please head to our website edinburghzoo.org.uk Please be aware that indoor and outdoor viewing for any of our animals may be closed at short notice for health checks and welfare reasons. Thank you for helping to create a world where nature is protected, valued and loved. We hope you have a wild day out

Accessibility

Visitors with disabilities, or those who require special assistance, are offered free admission for one accompanying carer when they pay the full adult/child price. Many of the paths around the Zoo can be accessed by wheelchair. We are pleased to be able to offer a dedicated mobility vehicle to allow easier access to certain areas of the Zoo (whilst we aim to have this running everday please be aware that breakdowns and faults do happen). If you wish to request the use of the vehicle, please speak to a member of staff on arrival. A limited number of manual wheelchairs are available for free hire from the main entrance. A £10 deposit is required, which is fully refundable.

Accessibility Guide

Accessibility Guide Link: http://www.edinburghzoo.org.uk/plan-your-visit/day-planner/visitors-with-disabilities/

Access Statement

Access Statement Link: https://www.edinburghzoo.org.uk/media/6084/rzss_edinburgh_zoo_access_statement.pdf

Accessible Performances

When we host performances and special events we aim to provide accessible options, please check the events webpages for more information https://www.edinburghzoo.org.uk/events/

Awards List

The Green Tourism Business Scheme Gold Award

Toilets

Accessible toilets are situated across the park, and a map is available on arrival to locate them. The Changing Places Toilet is situated close to our Penguin Enclosure.

Staff

We have an Accessibility & Inclusion Manager who is leading ongoing changes to our site. Many staff and volunteers have received Sighted Guide Training from Guide Dogs Scotland.

Assistance dog facilities

Assistance dog exercise facilities

Only fully trained assistance dogs, who are assisting a visitor, are permitted to enter the Zoo. If you wish to bring an assistance dog into the park, please inform a member of our admissions team when you arrive. Unfortunately, we are unable to allow assistance dogs into any indoor or walkthrough exhibits, or certain outdoor areas - a map is available to show where assistance dogs are permitted. There are Sighted Guides available if required.

Other assistance dog facilities

If required a member of staff can be asked to get some water for the assistance dog, also any of our cafes/restaurants will be able to provide water. There is no specific toilet area for service dogs, please ensure that any mess is cleaned up.