Overview

I recently had a disappointing experience at the Crealy Park Theme Park & Resort during our stay. We booked our visit with the expectation that the resort would be accommodating for my son, who is on the autistic spectrum. Unfortunately, we encountered significant barriers to accessibility that severely impacted our day. Despite my son’s sensory and cognitive challenges making waiting in queues extremely difficult, he was denied a ride access pass solely because he does not receive the high-rate mobility component of the Disability Living Allowance (DLA). This policy is not only arbitrary but also discriminatory, as it overlooks the needs of children with hidden disabilities. The stringent criteria for obtaining high-rate mobility funding exclude many deserving children, effectively preventing them from fully enjoying the park's attractions. Our visit turned into a stressful ordeal rather than a fun family day. Managing my son’s needs in an unaccommodating environment was exhausting, culminating in a distressing meltdown that left us feeling humiliated and disheartened. Having to explain my son's disability to staff and other guests while waiting in line was an unnecessary strain that could have been easily avoided with reasonable accommodations. Crealy Park's policy fails to comply with the legal obligations under the Equality Act 2010 and the Disability Discrimination Act 1995, which mandate service providers to make reasonable adjustments for individuals with disabilities. The lack of recognition for hidden disabilities in their access policies is not only a missed opportunity for inclusivity but also a breach of their legal responsibilities. Additionally, the requirement for letters from GPs or medical professionals to justify why a child cannot queue is both costly and impractical. Most doctors are unlikely to write such letters, which further complicates the situation for families seeking necessary support. This policy adds financial pressure on families already navigating the complexities of disability. To improve the experience for disabled guests, I strongly recommend that Crealy Park implement a system that allows those who cannot stand in queues to return to the ride at a designated time. This would create a more equitable experience for all visitors. Overall, our experience at the Crealy Park Theme Park & Resort was far from the inclusive and enjoyable outing we had hoped for. Until significant changes are made to their accessibility policies, I would advise families with children who have hidden disabilities to carefully consider their options before visiting.

Transport & Parking

2.5

Access

0.5

Toilets

1.5

Staff

0.5