Overview

Popped in for a coffee and a relax. The cafe is wheelchair friendly with large open spaces between the tables. Though the counter is high, so to order you would have to go to the open space where the barristers come in and out. I am on two crutches so didn't have any problems. The service was very good and the barrista bought my coffee and cake to my table and then went and got sugar. The toilets unfortunately were another matter. They are all user and have the baby change in them. The cord was hooked up and had also been snapped near the top so some helpful person had turned it round and tied it up by the bottom handle. There was also bins in the transfer area. I spoke to the duty manager and she could see exactly what the problems were and promised to sort the bins straight away and said she’d get the cord sorted. The toilet wasn’t the cleanest but not filthy either. The flush was on the transfer side ( though only transfer from one side.) I carded the cord and explained the thoughts behind it. I’ll pop in again in a week or so and see if things have been sorted. ETA: POPPED IN AND THE CORD HAS BEEN REPLACED WITH A SHINY NEW ONE AND WAS HANGING FREELY. THE TRANSFER AREA WAS CLEAR OF BINS. A BIG WELL DONE TO THE STAFF AT NERO'S.

Transport & Parking

There is no parking outside the cafe as it is in a pedestrianised shopping area but there are multiple disabled parking areas around Truro's main shopping area. There is also the multi-storey behind M & S so you have to come through the store and out onto Lemon Quay and Caffe Nero is just opposite. The Bus Station is just a few steps away as well.

Access

There is a bell outside for wheelchair access and a small, shallow ramp to get in. Inside there is a lot of space to get around the tables.

Toilets

The cord was hooked up and had also been snapped near the top so some helpful person had turned it round and tied it up by the bottom handle. There was also bins in the transfer area. I spoke to the duty manager and she could see exactly what the problems were and promised to sort the bins straight away and said she’d get the cord sorted. The toilet wasn’t the cleanest but not filthy either. The flush was on the transfer side ( though only transfer from one side.) I carded the cord and explained the thoughts behind it. I’ll pop in again in a week or so and see if things have been sorted. I POPPED IN AGAIN AND ALL PROBLEMS HAD BEEN SORTED. THERE IS NOW A SHINY NEW CORD FITTED AND THERE WERE NO BINS IN THE TRANSFER AREA. A GREAT BIG THANK YOU TO NERO'S FOR THERE PROMPT ACTION.

Staff

Very helpful and welcoming. The barrista asked me to sit down and he would bring my order to the table. Checked if I needed sugar etc. and fetched it when I confirmed I did. The Duty Manager was friendly and promised to make sure that problems would be sorted as soon as possible. ALL PROBLEMS SORTED AND IN A VERY QUICK AND PROMPT MANNER. WELL DONE NERO'S.

Anything else you wish to tell us?

I will be visiting again in the week as the service was very good. Also to check if the changes promised have been made. ALL PROBLEMS SORTED AND IN A VERY QUICK AND PROMPT MANNER. WELL DONE NERO'S.

Photos