Overview

Myself , husband & 10yr old child went to alnwick castle on a busy bank holiday wkend. We were directed to disabled parking & informed immediately that we could park my manual wheelchair at reception. I was given a motorised mobility scooter that enabled us to look round the grounds with ease.the staff automatically offered us a carer consession. Inside the castle the staff assisted me into another manual chair and they took me in a small lift -used by the Queen they said - to the upper floors. My husband and child went up the staircase and met me. The staff were kind and considerate. Nothing was too much trouble and I thoroughly enjoyed my visit. How nice it was to be able to access a castle on a family outing. They have definately worked hard to make this venue accessible too everyone.

Transport & Parking

The staff in the normal car park directed us to a disabled parking car park. Staff in the disabled parking area were very infomative & explained I could swap my manual wheelchair for a electric scooter to get around. My husband was very grateful !

Access

Well sign posted. Easy access. Electric scooters available. In the castle they give you a manual wheelchair and then Staff take you in a service lift to access upper floors of castle. The only place I couldn't go in was the castle turrets. It was brilliant being able to see inside all of the castle.

Toilets

Clean. Accessible.

Staff

Every member of staff we met went out of their way to be helpful without us even asking. Wonderful sense of humour. Every effort was made to make our visit an enjoyable experience.

Anything else you wish to tell us?

Please do visit this castle. You will not be disappointed. I will definately revisit when we holiday in that area again.it was wonderful to be able to enjoy every aspect of visiting this castle.