Venue Description

Aberdeen International Airport is located in Dyce, a suburb of Aberdeen, approximately 5 miles from the City Centre. Aberdeen is the north east gateway to the world, flying to over 50 destinations and serving over 3 million passengers a year. The airport is currently transforming its passenger facilities increasing the size of the terminal by 50%. In 2017 new International and Domestic Arrival areas were opened as well as a new passenger executive lounge. A larger and enhanced Security search area is due to be completed by summer 2018 along with new and exciting retail and catering facilities. The final phase of the project will be complete by 2019. The Airport is fully committed to being an inclusive and accessible environment and works closely with many disability organisations to enhance the service and facilities that are provided.

Accessibility

The airport is a fully accessible environment with ramps and lifts provided where required. There are Assistance help points located in the Terminal forecourt, including the car parks, which automatically connect you to the Assistance provider if assistance is required from outside. A ramp is provided for access to the terminal from the upper forecourt where the car park, drop off and courtesy bus areas are located. The Jet 727 bus that connects the airport to the City Centre terminates on the lower forecourt which is on the same level as the terminal building. There are a set of automatic doors at the terminal main entrance. An assistance area including reserved seating is located to the right as you enter the Terminal building and is manned by the Assistance provider. Accessible toilets are located prior to and after Security. Within the departure lounge there is a platform lift for access between upper and lower levels. Departure gates 1-5 are located on the lower level. Departure gates 6-12 are located on the Northern Walkway which can be accessed by a ramp and standard lift. Passengers arriving from International access Immigration and Baggage Reclaim via a ramp. Induction loops have been installed in the terminal and can be found wherever you see 'sympathetic ear' signs. Tactile signage is in place at the entrance to the toilets. Airport directional signs are black on yellow, providing optimum contrast to assist all passengers. More information can be found on the Aberdeen Airport website including approximate walking distances. A Changing Places toilet is now available in the Departure Lounge (after Security), located beside the Distilling House. The facility can be accessed independently and there is no requirement to call ahead or collect a key.

Accessibility Guide

Accessibility Guide Link: https://www.aberdeenairport.com/aberdeen-airport-guide/special-assistance/

Toilets

The Changing Places toilet includes a height adjustable, adult sized bench and a ceiling hoist. There are unisex wheelchair-accessible toilets before and after security. All the accessible toilets provide step free access and the doors are wide enough to accommodate both powered and standard wheelchairs. There are grab rails and easy turn taps. A red pull cord is located in the toilet and is linked to our Terminal Safety Officer team who will respond on an activation.

Staff

G4S, the assistance provider are fully trained and experienced in providing a service that meets the needs of the individual. As an airport we provide all of our front line team with basic Equality and Disability Awareness training. In addition we are providing a programme of awareness training for our staff on visible and non visible disabilities. In 2017 training was provided on Autism Awareness, Dementia, Sensory Awareness and Mental Health. Further training is being organised for 2018.

Assistance dog facilities

Assistance dog exercise facilities

Assistance Dog owners are able to exercise their dog on the path on Brent Road, which is the access road from the main roundabout towards the Terminal building.

Other assistance dog facilities

Aberdeen Airport is approved to accept assistance dogs only, entering the UK under the PET Travel Scheme. Assistance dogs must meet all rules of the scheme (failure to do so may result in either the assistance dog not being permitted to enter the UK or for it to go into quarantine until the regulations are met). Assistance dog owners can use any air, sea or rail route approved by the Animal Health and Veterinary Laboratories Agency (AHVLA) to bring their assistance dog into Great Britain under the Pet Travel Scheme. On approved air routes, assistance dogs can travel with their owners in the passenger cabin. If you are travelling with an Assistance Dog please contact the airport at prm.aberdeen@uk.g4s.com.