Overview

Very good. You can tell that the station has tried to be inclusive of everyone, but there is a couple of improvements that could be made to make it accessible and easier for all traveling. The transport and access to the station is near perfect, but use of brail and bigger disabled toilets would make life easier.

Transport & Parking

The station itself is easily accessible by public or own transport. There are bus stops outside the station that are on routes covering nearly all of York. There is a taxi rank based at the station, to allow visitors to York to be able to hail a taxi just outside the station. Those arriving at the station in their own car, there is abundance of disabled parking bays with direct access to the platform. All pavements leading to the station have lowered kerbs and tactile paving surfaces at all crossings. All the pedestrian crossings at the station are zebra or pelican crossings.

Access

The station building is very big and open plan allowing plenty of space of wheelchairs to be able to navigate around. There are two lifts on every platform that lead to a lower walk way under the platforms, avoiding the stairs. All major doors in the station were automatic sensor operated. Ramps are found on all trains and platform to allow wheelchair access to the trains. Staff help is need for this. Very little brail found in the station and could be improved.

Toilets

There are both male and female disabled toilets found on platform 1, however locating these is not easy due to lack of signage. The disabled ladies toilet is a cubicle inside the ladies toilets. The door to the toilets is push button operated. The cubicle was wide enough to fit a wheelchair into but maybe difficult to turn a wheelchair around in, possibly making transfers harder. The facilities inside the cubicle were good, with a raised toilet, grab rails and a button and pull cords for assistance. There was no cubicle for changing other than the baby changing rooms.

Staff

Staff were very friendly and helpful. There is an information desk in the main part of the station where assistance can be found easily. There is also a member of staff on every platform to help with wheelchair transfers to the train and are very helpful with questions.