Overview

So this is first holiday for my step dad (wheelchair user) since he had a stroke. This is my first review so hopefully I cover the basics. Booking was very easy and I believe all the lodges are accessible. We had holly lodge as we were big group. The cottage has a ramp up to the front door and decking to sit on. Only annoying thing is the drive is gravel which I have learnt is nightmare and it’s wheelchair (and pushchair). Slight lip where door frame is so had to bump wheelchair over, my step dad couldn’t have done this on his own. Wide doors, 1 x wet room with plastic wheelchair thing and shower. Second bathroom has handles for toilet as well and ones either side of toilet (there are no hoists). No handles in main areas of the cottage nor outside. There is no hoist. The owners/managers were so helpful and gave lots of recommendations. You do need car to get to places as this is on Hill. There are lovely grounds, laundry room, games room and putting lawn but not easy to get around with wheelchair. I think you would manage with walking aid. I also think they help organise to rent any special bed needed and remove normal bed.

Transport & Parking

Parking right by the cottage near ramp but annoyingly there is gravel drive

Access

Good

Toilets

Yes

Staff

Photos

Venue Manager responded to this review

Thank you for your kind comments and for coming to stay. We know the gravel is a bit of a problem at the bottom of the ramp and have cleared the loose stuff to make it easier and are now looking at other solutions. The Lodge is used by guests without the need for wheelchair access so we try to make it dual use and ensure the important rails and supports are in place. We have contacts to organise most aids such as profile beds, hoists etc but ask guests to contract direct with the provider as we do not have the testing/maintenance systems or insurances that a professional provider would have. We do our best to help guests get settled but unless someone has a powered wheelchair with large enough wheels the gravel can be an issue if you want to get round the gardens. Tarmac would solve the problem but would spoil the feel of the site let alone being totally beyond our budget. Sorry if you had problems. I have to say most of our guests are delighted to find accommodation that is truly accessible having had serious issues finding anywhere. Comments are appreciated and we will do our best to respond where we can. kind regards Andrew & Nicola