Overview

Staff were very helpful and more than happy to provide assistance wherever they could. Most of the lifts are in parts of the building not open for public access, but the staff were more than happy to take me through and it meant seeing parts of the castle most people don't get to see! The lifts are very small but my wheelchair fitted in ok, and the staff would take my carer with them up the stairs and meet me there. The only draw back is the location of the castle is up a fairly steep hill.

Transport & Parking

There is no disabled parking at Windsor Castle. The nearest disabled bays are on the high street but there is rarely one free. Most of the available parking is by the river which means a long, steep uphill walk to the castle.

Access

Once inside the castle the disabled access is excellent. A member of staff is required to operate the lifts but there are plenty of staff around and they are most attentive. The grounds of the castle are very hilly, and unfortunately the hills are unavoidable.

Toilets

All 3 disabled toilets at the castle require a RADAR key. I used the accessible toilet in Engine Court. Access to the toilet is not flat and it would be extremely difficult to unlock and open the door without assistance from a carer.

Staff

Staff were helpful, attentive, polite and knowledgeable both about the castle and wheelchair access.

Anything else you wish to tell us?

I would not recommend going to Windsor Castle as a wheelchair user without a carer, but it is a very good attraction and well worth tackling the hills to visit.