Overview

Excellent access for wheelchairs.

Transport & Parking

Watford Junction Railway Station is where I caught the coach to the studio which is wheelchair accessible, because I was travelling from the Midlands it was extra hassle as the lifts are out of action until February 2020. Would be a lot easier if didn't have to be diverted. There is disabled parking outside the entrance. To get the bus there was quite a big queue and no seating. They also didn't let wheelchairs on first which meant there was very little turning space to get into the wheelchair space.

Access

To book tickets I had to ring as they wouldn't allow me to contact them via email. I had to ring because I am in a wheelchair and wanted a companion ticket (which they do offer but you need evidence). On the day you have to queue to prove you're entitled to a free companion ticket. They had two lowered counters but both were closed. All the counters had hearing loop stickers. Bags have to be checked on entering and they also scan your body with a handheld scanner. I wasn't expected to get out my chair. There was no designated wheelchair spot in the cinema. Most of the studio is wheelchair accessible but the Knight bus & Hogwarts bridge were inaccessible on wheels. The Hogwarts express carriages had steps but there was a level access carriage on the end of the train. Privet drive had a ramp but the doors were of a regular width. The photo opportunity sections had ramped access. Diagon Alley had cobbles and was up a hill and the Forbidden Forest had strobe lighting (there was a diversion if needed). Part of the studio where the models and Harry Potter were had steep ramps. There was seating at regular intervals around the tour. There was also a sensory room. The shop and cafe had quite long queues. I didn't see any sockets to charge wheelchairs.

Toilets

In reception there was a basic accessible loo with grab rails (grey) around the toilet and sink. There was also a changing places toilet. There were also other basic accessible loos available as you went around the studio. There was also toilets in the car park near the bus stops.

Staff

Anything else you wish to tell us?

Open lowered counters when they are needed, don't tie up the emergency cords, more seating at bus stops and don't put wet floor signs in middle of bathroom floor. I've emailed the studio about the wheelchair issue on bus as I feel letting wheelchairs on first would benefit everyone. As space is so limited once other passengers on you hit legs.

Photos