Overview

Very pleased to see Chop Chop the chimp, the weather was great.

Transport & Parking

We managed to obtain a disabled parking place which was near to the entrance.

Access

Have a look at the website and you will see under the section Tickets and Pricing that there are concessions which is great, what is not great is that ALL disabled visitors are classed as having "special needs". this is not PC. Special needs is a shortened version of Special educational needs and relates to students. As a physically disabled visitor i was offended. Not all of the paths are suitable for wheelchairs or those who are unsteady on their feet, some of the hedges around enclosures are too high to see over, some of the doors aren't DDA compliant, steps aren't highlighted .

Toilets

Filthy and combined with baby changing so long ques

Staff

On the whole the ones we encountered were sullen.

Anything else you wish to tell us?

The zoo is sprawling so you have to walk a distance between each exhibit, the butterfly enclosure has extremely heavy flaps of plastic which makes it hard for those with crutches to get in and out. Glass on enclosures aren't suitable for partially sighted,