Overview

In this review I will review the full TUI package that I used for my holiday to Gran Canaria: The TUI Holiday Store - The member of staff that I dealt with at the Elgin TUI Holiday Store was called Victoria and she was extremely nice. and she seemed very knowledgeable about the area which we were going to. Up until the holiday I was very impressed with TUI, but while at the hotel I raised a concern to the TUI rep about me not being able to get up and down the streets as there were massive kerbs and steep slopes and my rep said that it said that it did say that it was a hillside hotel and Victoria did not tell me that the hotel was an hillside hotel. It seems that she was not bothered if I had a positive experience, she was only bothered about the sale. The TUI rep at the Monte Feliz hotel - Our rep at the Monte Feliz was called Alex and I did not like him. He was trying to sell me excursions that were not accessible, he only seemed to care about making money. He was never at the hotel and an older English couple who I really liked said to him that she had obviously booked the wrong hotel as it was lovely but she could not manage to climb up the steep hills around the area and he simply responded "you should of researched the hotel" that was his only response. Make up your own mind about his attitude. TUI Airways - The TUI airways were 5 stars. Amazing staff who helped me into my seat and everything was perfect our flight. TUI taxi transfers - TUI put on a taxi for us as the bus that they normally use for transfers would not be wheelchair accessible. The taxis were excellent.

Transport & Parking

TUI arranged for us to drop of our car at Edinburgh airport.

Access

Toilets

Staff

The staff on the flight were very helpful but the our rep was completely unhelpful.

Photos