Overview

The most accessible day out I’ve had in a very long time.

Transport & Parking

Huge car park, free parking for blue badge holders. We parked in the regents crescent car park 13 which led us directly into guest services.

Access

The entire centre was hugely accessible. There are manual wheelchairs and mobility scooters available to borrow from guest services, with a £20/25 REFUNDABLE deposit. The mobility scooters have a fee of £3 per hour. These can be booked online up to 24 hours in advance, after that point they are not bookable online but they accept walk ins as long as the equipment is available. I hired a mobility scooter which was absolutely perfect for my needs. The basket on the front, space at my feet, and pocket on the back of the chair made shopping and carrying belongings really easy and there is a space on the back of the scooter to store walking aids. There is a quiet room located at guest services that is available to use. There is a ‘quiet hour’ on Wednesdays at 10am where music is turned down and lights dimmed in the centre and all shops and restaurants. All the signage around the building had braille on it. Guest services has sunflower lanyards available if you’d like one, and the centre recognises the scheme if you’d like to bring your own. All the stores I went in to were very efficiently laid out with space to manoeuvre the mobility scooter pretty much everywhere and there wasn’t anything I couldn’t see or reach or get to.

Toilets

All toilets located in The Orient Food Court, lower Regent Crescent and upper Peel Avenue have dedicated disabled toilets including assisted baby change facilities. The toilets specify on the outside of the door which side has the space to transfer.

Staff