Overview

I've been many times to The SSE Hydro and always had a good experience, which makes this one of my favourite venues in terms of accessibility as a powered wheelchair user.

Transport & Parking

I've never parked in the multi storey parking so can't comment on the venues parking. I always park on Minerva St/Minerva Way near the exhibition centre train station and walk through the tunnel.

Access

Disabled access is very good at the Hydro. Level-entry access into the venue with lifts within to take you to the different levels. Anytime I've never the lifts have always been quiet - never had to queue. Staff friendly and helpful. Viewing platform the accessible seating is also very good. I sometimes prefer the view from the bottom level when I've been seated in sections 052. 053 etc. Level 2 has great wheelchair access as well with lots of space to maneuver your wheelchair around. The view of the stage has alway been pretty good on the whole, apart from the very odd time when people in front have stood up blocking my view. Once I've notified staff they've always asked the people to sit down. There is an infrared loop system available at The Hydro in various blocks on Level 2, but it is important to email (info@sec.co.uk) the venue for more information as each event can vary in terms of how it can be operated. To borrow an infrared receiver make sure you head for the Information Desk on the ground floor.

Toilets

There are accessible toilets on ground level and Level 2. There is also a changing places toilet in the West lobby of Level 2. All accessible toilets are operated by a radar key, which can be issued by a steward or purchased from the Information Desk if you don’t have your own. Generally the toilets are good, but when I went to use one it had a lot of rubbish lying about.

Staff

The staff have always been very helpful and friendly. On many occasions I've had staff approach me to ask if I need any assistance and to make sure I know where I'm going. Not had any bad experiences with the staff.

Anything else you wish to tell us?

The only downside is the process of booking accessible tickets for events in high demand, which can be impossible. Accessible tickets are booked online and when it's a high demand show then you can be on hold for a very long time. I would love there to be an easier process for booking accessible tickets.