Overview

Some good some bad!!! Some of the outlets on site were better than the O2 itself!!

Transport & Parking

The parking spaces were good, lots of them and nice and wide etc. It's a shame however that you have to pay so much to park there, I know it's to encourage public transport use but when you're in a wheelchair it's not that easy. I would have given more but the cost added to nearly 25 minutes to get out because of sheer volume of traffic trying to get through 2 barriers and I think that there must be a better way!!

Access

The access was mediocre at best, had I not had my friend who helps me a lot I would have struggled big time. They have a high counter for the merchandise stand, it has a lowered wheelchair accessible counter but after waiting for nearly 10 minutes to be served at this (when it was relatively quiet) we joined the main queue thinking we'd be served at the lower counter when we got to the front, but no I had to shout to get the man to hear what I wanted then my friend had to give the cash and get my change etc as I couldn't reach high enough.

Toilets

ONE toilet with baby change in it, staff wanting to change the bin before me going in after having waiting 20 minutes for 4 families to change their children's nappies and toilet paper being on the cystern at the back which meant twisting round to get it meant that I wouldn't give higher. The toilet in the priority lounge didn't have an emergency cord which would have meant no help had I fallen, but at least this loo was cleaner tidier, not a baby change and a much shorter queue!!

Staff

No particularly helpful staff, the merchandise stand ones being among the worst. No help once shown to the seat and nothing after at all. In the lift after explaining that I was extremely claustrophobic (and hate lifts at the best of times) still put 2 more people in making 5 in a small lift space.

Anything else you wish to tell us?

The seats weren't great and were quite high up (as I didn't get in the nearer ones despite being in the queue from the second the presale opened) so was rather panicky, this wasn't explained on the phone when I booked which I believe it should have been. The ushers weren't particularly helpful sort of half showing us to our seats and then we were ignored. I think they need some guidance in good disabled customer service!!