Overview

I’ve been here numerous times and the staff are brilliant. I’ve attended both events in the standard accessible wheelchair areas as well as in the hospitality boxes. If attending the hospitality boxes it’s best if you can let them know you’re in a wheelchair in advance and they can adapt the seating area by moving the bar table along so you can fit a wheelchair in the back row. The staff are amazing and I feel they’re very disabled confident. Toilets in the area itself are very accessible for a wheelchair, with some being extra big. The seating area within the arena is great too and they provide a foldable seat for your companion. Security has defiantly got better, as they have a specific entrance for wheelchair users and give you a pat down before entering. Parking is a little bit of a distance but if you aren’t a wheelchair user but may have issues with the distance, you can arrange for them to escort you from your car in a wheelchair and back at the end of the event. The pathway from the car park to the venue is very accessible, however when crossing at the traffic lights there is a very steep ramp to the road, but I usually cross up further by the zebra crossings, as otherwise it’s a bit scary in my chair. The only gripes I have with the venue are that if you need the toilet before entering the venue, there is only 1 disabled toilet below the cinema and this is often misused by people not wanting to queue for the ladies toilets. It’s best to wait, if you can, until you get into the arena itself. Also there are only 2 lifts (together) to take you up to the seating on the first floor or hospitality boxes and these often result in long queues and people running infront of you to get in the lifts. The staff do try and ask people to use escalators and stairs where they can instead, but be prepared to wait a long time to get downstairs after an event. Overall this is my go-to venue for access as a wheelchair user, and previously as an ambulant disabled person.

Transport & Parking

Access

Toilets

Staff

Anything else you wish to tell us?

They have filtration systems in place that kill covid which is very reassuring.