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The Metropole Lounge at the Hilton

Kingsway Cardiff, Cardiff, CF10 3HH, United Kingdom | +44 29 2064 6300 | Website
55
37 likes

37

Absolutely Fabulous!

4.5

Visit date:

This review is especially helpful for those who have or use the following: Mobility Scooter

Overview

Access wonderful, food wonderful, staff wonderful.

Transport & Parking

3

I don't know because I don't drive. Taxis very close by in Park Place. Plenty with ramps. Multistorey public carpark in Greyfriars Road.

Access

5

Ramp, automatic doors.

Toilets

4

My only complaint is that there are no signs on the doors of the two accessible loos which are just inside the entrance.

Staff

5

Friendly, helpful, courteous, attentive.

Anything else you wish to tell us?

I would put signs on the toilet doors. The first time I went I followed the signs down a flight of stairs and along a cold, draughty corridor. If I'd known it would be so far I would have taken my scooter in the lift. I had to ask at reception to find that there were two toilet cubicles right inside the entrance. The first time my friend and I went her we ate in Grey's Restaurant. Same wonderful food and lovely staff but we were the only customers at lunchtime. This time we went to the Metropole Lounge which was much cosier and the music wasn't loud so we could enjoy our conversation.

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