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The Merlin

286 Marsh House Avenue, Billingham, TS23 3QJ, United Kingdom | 01642 561166 | Website

Had a renevation since my last review and the toilet access is much better

4

Visit date:

This review is especially helpful for those who have or use the following: Walking Aid

Overview

I decided to give this place another chance since I had seen it advertised that there had been renovations and the addition of a disabled toilet. The seating wasn't ideal as there was already a booking for the only specified disabled accessible table (only one not up steps that isn't a high table but the toilet was great, especially since there was no accessible one for me prior

Transport & Parking

4

Decent sized car park and a bus stop just outside

Access

4

The staff put a ramp down to get in the building (I had rang ahead to make sure it would be there) and most of the place is flat but there are 2 steps to access most of the seating in the non-bar area which unfortunately was where I was seated so I had to be assisted up the steps to get to my table safely.

Toilets

4

There is now an actual disabled toilet available but no changing places toilet. There's space to manoeuver with a carer in with me too and was very clean.

Staff

4.5

Staff were kind and friendly, on the phone and in person, and didn't make me feel a burden despite having to assist with where I had been seated

Photos

Image of a bin, a hand dryer and a changing table Image of a mirror, a sink and a grab rail Image of a bin and a grab rail Image of a toilet and a grab rail Image of a yellow ramp

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