Overview

I've been going here for years as one of my favourite restaurants is here, when I was more able bodied it wasn’t a problem but I'm more disabled now and can't used escalators or stairs anymore. The best thing is the disabled parking which is free if you register your blue badge and car at the information desk. It's also on the upper level of the shopping centre so you don't have to worry about lifts. The restaurants as family accessible there's a slight slight doe to them and a lift at the other end if you want to go to those on the lower level. However, going to the shops on the lower level of shops is difficult if you have mobility issues and can’t handle escalators and steps. After the escalators there are four or five steps which kind of makes things difficult if you can handle escalators but not stairs. I can’t even use escalators now. There are two lifts to the lower ground floor but they are a long walk from the other lifts that are in the same corridor as the entrance to the car park. The place is huge and although there is a one way system for COVID-19 it's too far for me to walk what they expect. There is so much space you don’t really need a one-way system to help with social distancing. I do what I can, I’m wearing a mask and using two crutches. They have marshals at times and they take one look at me and don’t try to get me to use the one way system as it blatantly is too difficult.

Transport & Parking

Can only drive here from where I am, There are disabled spaces so you won’t need to use lift or slopes to get to the upper level of shops and restaurants. There are limited spaces but I've never not been able to get one since I got my blue badge, parking i free if you register your badge and car registration at the information desk (not sure if it's still staffed at present though).

Access

Generally good but access to the lower level shops in the main building is difficult if you can’t used escalators and stairs.

Toilets

Never used so can’t comment

Staff