Overview

It was so wonderful to have a hotel that catered for my Mum's needs, right on the sea front. She is a wheelchair user who needs assistance and a patient turner to move her in and out of bed and on and of her wheelchair. The hotel phoned before hand to discuss Mum's care needs to make sure we had the equipment we needed and the carer package we needed . We booked one carer for the night time and one for the morning to assist me to get Mum in and out of bed and to shower and dress her. Both were lovely women who were very competent. The hotel was very welcoming, we had breakfast and an evening meal which were lovely and there was entertainment every night at the hotel for those who wanted it. The staff can also arrange excursions and one to one care for someone who needs respite care for a few days. The hotel is fully accessible, with profile beds, and hoists available in rooms. There is a car park at the back and on street parking outside for blue badge holders. The only problem we had was that I couldn't get the aircon to work in the room which meant we had a very warm night, but it was a small inconvenience. I would highly recommend the Esplanade to anyone who is a wheelchair user and needs equipment and carers, it was such a refreshing change to have a hotel that understood Mum's needs, we've been to so many where they say they are accessible and find there is a step and no ramp, or have step ramps or have baths without bath seats or have no room for a wheelchair to move around.

Transport & Parking

The hotel has a small car park behind it.

Access

The hotel is fully accessible - there is a ramp outside and there are 2 lifts available inside. The rooms have accessible bathrooms, profile beds and hoists.

Toilets

There are several accessible toilets on the ground floor with plenty of room to manoeuvre.

Staff

Very welcoming and helpful. The care staff are lovely.

Anything else you wish to tell us?

I wish there were hotels in every city that offered the facilities that the Esplanade offers. I have already recommended it to lots of people.

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