Overview

We visited twice during our holiday. The first visit we had lunch in the bar. It was nice with standard bar prices. We had a short walk then returned for coffee and cake in the coffee lounge. The kitchen closes at 2pm but the coffee lounge stays open till 5pm. Lovely views at the back (see photo). We were so impressed by ease of access etc, that we booked Afternoon Tea for our last day. It was a disappointment. We were the only ones there in the large dining room. They put on some piped music in a vain attempt to create atmosphere. The tea was not in china cups, they gave us only one plate each, so we had to ask for another for our cakes. No one came to ask if we wanted drinks from the bar, which we did. Staff left us to it, and did not check on us until we had almost finished. The sandwiches were nice, but most of the cakes bland, and the scones hard and dry, not fresh that day. I enjoyed the cake I had in the coffee lounge far more. It was bizarre that they didn't use the same quality of cakes as their own coffee lounge. There were cabinets of antiques and jewellery I enjoyed looking in. The period building was once visited by Queen Victoria as a young woman, but now it has an air of faded grandeur. It could easily be brought back up to snuff with a good clean, some TLC and a fresh coat of paint. Had we just had the lunch, this review would have been much more positive. I'd recommend lunch (before the kitchen closes) and the coffee lounge, but don't waste your money on the afternoon tea until they have learned how to do this properly and make guests feel more special by using china, proper linen napkins (these were put out for dinner, but we were just given paper ones), and found a supplier for decent cakes.

Transport & Parking

There is a free car park at the back of the hotel, for customers. Didn't see actual disabled spaces but there were spaces with enough room to get my walker out of the car, and opened for me.

Access

There was a gentle ramp up to the back door, though both doors needed to be opened to get in. The ramp had good guard wrought iron fencing , the top of which could be used as a handrail. Alternatively, there were three steps with a single handrail up to the door. Once in, some areas could be accessed, but to reach the bar and lounge areas, and the accessible toilet, there were three steps with a handrail, or a gentle carpeted ramp, which led to an accessible toilet under the stairs, and then to more rooms. There were seats in the corridors for rests. At the front door, on Beaumaris main street, there were handrails up the three steps, but then a further step with no handrail, so better to enter from round the back. There was a level access alleyway through to the back quite close to the front door. There was a disabled parking bay there should the car park be full.

Toilets

There was one accessible toilet down a carpeted ramp. It was clean but basic. Doubled as baby change. Light had to be switched on from outside. No Changing Places toilet. I checked out the other toilets using my stick. They were not as clean as they should have been, and they are not checked often enough. Again, too few staff.

Staff

Staff were all nice but there were far too few of them. The receptionist was very good. This hotel needs to recruit more staff, and train them well, particularly the front of house staff. Some of them were responsible for too many areas, being spread too thin. They were all very pleasant but the lack of staff could have put some visitors off.

Photos