Overview

The highlights of the visit were that the staff were approachable and willing to help. The facilities were brilliant and they attempt to make your stay an amazing experience by providing specialist equipment if and when needed. Everyone is treated with respect.

Transport & Parking

The location is just set back off the promenade and it has a bus route just outside of the hotel. The hotel provide a door to door service from anywhere in the UK. There is a car park located behind the hotel in which there is a lot of room for large vehicles to park. Make sure advanced bookings are made as they do not often take people who turn up. It is very close to the pleasure beach and the sandcastle water park, which are two of the most visited places in Blackpool

Access

The Hotel did not have steps and to our understand it was all based on one single floor. There is a lot of seating available in the main lounge area which is very spacious. There was a stage that was visible from nearly every table in the lounge area. The corridors to the rooms were wide and had plenty of space for larger wheelchairs to navigate with ease. In the rooms there are no braille texts or other alternative formats however the staff are more than happy to assist any person in finding out any information. The bedrooms were simplistic but lovely, ideal for easy access around the room.

Toilets

The toilet facilities were very easy to find and they were very spacious and private. The height of the sink was great for wheelchair users and the toilet had adjustments around it for assistance. The bathroom was really nice and didn't feel clinical at all (like some accessible hotels have felt in the past). There was a shower seat and the whole bathroom was very clean. Bathrooms in the bedrooms were second to none, the wet floor system was the icing on the cake for accessibility.

Staff

We were shown around the Establishment by the manager Matt who gave us some information about the hotel. He was very friendly and welcoming and answered many questions regarding the hotel and surrounding areas. The catering staff all had smiles on their faces which is always pleasant. The hotel provide staff to assist in any situation whether that be during meal times or during the day. They even provide overnight support if needed. The 1:1 support and other royalties provided by the hotel come at an extra cost.

Anything else you wish to tell us?

We highly recommend this hotel to anybody that requires disabled access due to it being designed for people with disabilities.If you want a relaxing holiday or an adventurous time, there is enough to do in the area to entertain most people and there needs. The bedrooms had a 32inch television and an electric bed with adjustable wooden sides. In over a dozen rooms there were over head tracking hoists. The hotel provided entertainment each night consisting of tribute acts and cabaret acts. The lounge area was very sociable and drinks were cheap.