Overview

A wheelchair accessible shopping centre that has great facilities including lifts and specialist toilets. However the toilets must be accessed using a key or by contacting a member of staff or on the ground lower floor in line with the carpark there is an intercom. This is not convenient in an emergency.

Transport & Parking

There are 22 reserved parking spaces for disabled customers. There is free use of wheelchairs offered for the period of your duration at the shopping centre. Mobility scooters are also available, as the centre works in partnership with Travel Extra Mobility Service. For more information about the hiring, there is information on the website https://www.ststephens-hull.com/

Access

The centre has wheelchair friendly ramps, lifts and automatic doors, as well as braille readers and large print guides.

Toilets

There are two toilets that offer 'Changing Places', which provide additional space and facilities, such as a hoist and a changing table. One of these are placed on the toilet corridor which is easily accessible from the main shopping centre, and the other is on the ground floor by Tesco's car park. One main criticism in terms of the toilets is that for them to be accessed you have to call a manager, whose number is on the door, or where available press the intercom. However, this is not suitable and could appear confusing for someone who is blind or cannot read. Additionally, if someone is in desperate need of the toilet this is not appropriate and could result in an accident.

Staff

Not applicable as we did not speak to any members of staff but the website has detailed information about a customer charter of promises.

Anything else you wish to tell us?

Generally very accessible with support available for mobility scooters and easy read, braille materials. Access to a wide range of shops and cafes for an enjoyable day out.