A beautiful church, not welcoming to wheelchair users, despite an excellent lift
Visit date:
This review is especially helpful for those who have or use the following: Wheelchair, Powerchair
Overview
Although this church is open to everyone during the daytime and there is provision for wheelchair access, it proved very difficult to get inside due to the rudeness and obstructiveness of the administrative staff. Not a happy experience.
Transport & Parking
The nearest step-free station is Highbury and Islington (half a mile away), but this station is step-free for London Overground ONLY, and not for the Victoria Line tube service. Check whether the lifts are working before you travel, as they are notoriously unreliable. Caledonian Road Station is further away (1.3 miles) and is step-free from train to street, which is brilliant for wheelchair users. Many buses stop very near the church, Upper St is very bus-rich.
Access
The church is open to the public for viewing and for prayer all day. The doors at the front of the church are kept unlocked and anyone can enter the church. As the doors at the front are reached by a flight of steps, good provision has been made for step-free access at a side door on the north side of the church. This side door leads to an excellent and sturdy lift, which gives access to both the main body of the church and the crypt below. This is all good. But excellent provision of infrastructure is severely undermined by the administrative staff of the church. The outer side door is kept locked. When my carer entered the church, via the main doors at the front, to ask for the door to be unlocked for his wheelchair-user friend (me), the administrator he spoke to was extraordinarily rude and obstructive, and even challenged him as to why we would want to enter the church. As the church is freely open to everyone, this challenge was completely out of place. Further trouble arose when, having taken the lift, I arrived at the level of the nave. The doors to the nave were locked. We had to summon the rude administrator, who opened the doors with very bad grace. Her bad attitude, her rudeness and obstructiveness, really spoilt our visit to what is in fact a very beautiful church.
Toilets
I spotted a toilet door with a wheelchair symbol on it, near the lift, but I didn't enter the toilet, so I can't report on it, except to say that there appears to be an accessible toilet available.
Staff
I've already commented sufficiently above on the rude and obstructive member of staff we encountered, who entirely spoilt what would otherwise have been a relaxed and cheerful visit to a beautiful church. Zero stars.
Anything else you wish to tell us?
The church was bombed during the war. Only the tower and west front are original, built in 1754, designed by Lancelot Dowbiggin. The rest of the church was rebuilt after the war to an extremely elegant and simple design, strikingly beautiful, and well worth a visit.
Comments
You have to be signed in to leave a comment.
Login / Signup