Overview

The Moncrieff Street branch is the chief office of the Royal Bank of Scotland in Paisley. Close to the town centre, and a short distance from Paisley Gilmour Street, this branch is filled with helpful staff.

Transport & Parking

There’s a small car park with two accessible parking spaces, to the left of the entrance to the bank. There are no bus stops at the bank, though there is one 320 metres away at the Old Sneddon Street entrance to Paisley Gilmour Street Station.

Access

The bank is accessed via a set of double doors and a set of automatic sliding doors. The right door was unlocked when I attended, though it was not wide enough for a wheelchair, and the left door was locked. There is a doorbell, but it’s not reachable from a sitting position. Louise, the greeter was quick to spot me, unlocked the left door and helped me into the building. The automatic doors on the inside were open on my visit. The cash machines/pay-in machines have the option to plug in headphones and can be reached from a sitting height. The left section of the room has a coin machine, to pay in all of your pounds and pence, a business pay-in machine and 3 customer pay-in machines. There are small high tables at each machine The customer service desks all have a lowered section, and there’s plenty of seating for customers who may need somewhere to rest. There are private rooms within the bank for those who need it. The signage was great with each area clearly marked.

Toilets

There are no customer toilets at this branch.

Staff

Louise, who assisted me with the door was especially helpful. She dashed over to help upon seeing me at the door and once I was in the building, she offered to direct me to the services I needed. I mentioned that I was looking at the accessibility aspects of the bank during my visit, and she nipped through to speak with David, the branch manager. David came out to meet me and was lovely, eager to highlight the accessibility features of the bank, and happy to hear my feedback on access from the perspective of a wheelchair user. He also informed me of an option within the RBS App, where customers can disclose their disabilities, vulnerabilities and any specific needs. This is kept as a permanent note, meaning staff are aware of support needs without the customer having to disclose this every time they attend the branch or speak to the contact centre.

Anything else you wish to tell us?

I offered a few suggestions, a touchpad at the entrance to open the double doors, or at the very least a call button reachable from a sitting position and walking stick holders at the cash machines and customer service desks. The staff are pleasant and eager to help you with your banking needs.

Photos