Overview

Prêt's own website lists this branch with 'Wheelchair Access: Yes' but there is a step into the shop and I was not able to enter. They don't have a ramp. Zero stars.

Transport & Parking

The nearest step-free station is Green Park which is more than half a mile away. A few bus routes will drop you off in Shaftesbury Avenue, which is a short distance away. There is a multi-storey car park in nearby Brewer St.

Access

Zero stars. A step at the entrance to the shop. There are two doorbells. I rang both. Nothing happened. I rang again several times. Eventually the manager appeared, after I had waved at the staff from outside. "No, no ramp, sorry." Doorbells? "They ring a bell in the basement, they are for deliveries." I was unable to get into the shop.

Toilets

I never got inside to find out whether there's a toilet.

Staff

Zero stars. They ignored me for a long time while I was waving at them from outside, and the manager has not fulfilled her obligations to provide accessibility, despite the promise on Prêt's own website that this branch is wheelchair accessible.

Anything else you wish to tell us?

This branch is near the junction of Old Compton St and Wardour St, a particularly awful place for kerb-drops. It is impossible to get across this junction without a huge detour, because there aren't any kerb-drops. Shame on Westminster Council for not providing them in this very busy area.