Overview

The entrance is step-free, there's an accessible toilet, it's easy to get around the café and the staff are zealous in their attempts to be helpful. Definitely worth considering as a place to go if you're a wheelchair user, despite my negative comments below.

Transport & Parking

The nearest tube station is Sloane Square, which is not step-free, but does have escalators from the westbound (but NOT the eastbound) platform to street level, so if you can get out of your wheelchair and take it up an escalator, this station may be an option. Loads of buses go along the King's Road. I wouldn't attempt to park nearby.

Access

Everything is step-free and there are plenty of wheelchair-friendly tables, there's room to manoeuvre. If you can't reach stuff on high shelves, don't worry, customers and staff are keen to help.

Toilets

There is an excellent accessible toilet spoilt by two features. (1) the door into the toilet lobby is terribly heavy and stiff, not at all wheelchair-user-friendly - one star lost for this (2) the red emergency cord had been tied to the handrail in a complex knot, and was consequently useless to anyone who might need it in an emergency. See my photo below. Two stars lost for this piece of crass thoughtlessness.

Staff

The staff at this branch were a strange lot of people. In their efforts to bend over backwards to be helpful, they ended up treating me as if I was an imbecile. Two of them tried to snatch my wire shopping basket off my lap with the words 'can I help you?', without waiting for my response. When I had paid, another whisked my tray off me and plonked it on a table for me to sit at, and was amazed to find this was not the table I wanted to sit at. They need disability-awareness training. It's not OK to continually intervene in this intrusive fashion and treat a customer like a helpless idiot.

Anything else you wish to tell us?

Despite all my negative points, this is a good place to go if you're a wheelchair user, and the chocolate brownies are sent from heaven.

Photos