Overview

When my train arrived in the morning my train had to wait 10 minutes as the fire alarm went off and the station was being evacuated. So when my train arrived I expected nobody to be there to meet me but I was wrong! Scotrail have never let me down when it comes to the staff! They helped me off the train and I was trying to get to the disabled parking bays quickly as I was meeting someone (I'll leave you to come to your own conclusions), and I got lost again but credit to the scotrail staff as there are always staff there who want to help you have the best start to your day. So a member of staff walked with me to the entrance door. The only criticism would be that there are not many drop down kerbs in the car park. On my way back, I missed my train but I spoke to the staff who gave me options in order to get home. I ended up with a bleeding nose so one of the kind staff members got me a tissue, a glass of water and he also took me to the platform to wait for my train. I would say that the signs which tell you what platform you are at was too high and unless you want to strain your neck then it just better to guess. This could be solved by taking the signs down and putting them on the wall, at eye level for people in mobility scooters/wheelchairs.

Transport & Parking

There were disabled car parking spaces directly outside the train station entrance. Again, the only problem for me was there was only one drop down kerb.

Access

The access is good but one of the worst in all the train stations I have been to so far. There are lifts to get from the ground floor to the footbridge. Like I said, the signs were too high above my head but smooth floors.

Toilets

I never used the toilets at the station, but if there were toilets then I wouldet of knew because there were no signs to tell me.

Staff

Staff are great. They go out of their way to ensure you have a great day.