Overview

Parking ok - disabled spaces outside the front (need to register use with reception - one receptionist charged me £5 a day, the other didn't). Over all the hotel accessibility was very poor. I would not recommend and would not book again. Small lift, no clearance for mobile hoist and staff unhelpful/unobservant. Disabled car parking spaces were available in front of the hotel. Unfortunately, for most of our visit, deliveries and incorrect parking meant wheelchair user had to take a small diversion to get to the hotel door (not a big deal... unless it's raining). The entrance doors were very heavy and I pushed up the entrance hall mat/rug by opening the second door to get the power chair through. The rug was further ' scrunched up' by the wheelchair catching on the edge. Although, two lifts were available only one was working for the duration of our stay and another guest (a repeat visiter) mentioned that it had been out of order for some time. This is quite a big hotel and with housekeeping staff also using the lift we had quite a few lengthy waits. In addition, the lift is quite small and we only just got the power chair (an NHS Salsa mid wheel drive) and carer into the lift. I had to take my son up the room and then go back for luggage. Note: he is an excellent driver and he found it very tight). On this occasion I had to take a bigger than normal mobile hoist and it is only thanks to a very kind guest that I was able to get it up to the room (again with multiple trips and me going up the stairs while he had the hoist in the lift). The room itself had very little additional space, the carpet made it almost impossible to use the hoist and the beds went all the way to the ground (no clearance for the hoist to go under). If I wasn't so exhausted and stressed by this point I would have left.

Transport & Parking

Disabled car parking spaces were available in front of the hotel. Unfortunately, for most of our visit, deliveries and incorrect parking meant wheelchair user had to take a small diversion to get to the hotel door (not a big deal... unless it's raining). You may be charged for the parking.

Access

The entrance doors were very heavy and I pushed up the entrance hall mat/rug by opening the second door to get the power chair through. The rug was further ' scrunched up' by the wheelchair catching on the edge. Doors narrow and difficult to open. Area in front of lifts very tight as also used to store laundry etc as housekeeping and guests shared the lift. Although, two lifts were available only one was working for the duration of our stay and another guest (a repeat visiter) mentioned that it had been out of order for some time. This is quite a big hotel and with housekeeping staff also using the lift we had quite a few lengthy waits. In addition, the lift is quite small and we only just got the power chair (an NHS Salsa mid wheel drive) and carer into the lift. I had to take my son up the room and then go back for luggage. Note: he is an excellent driver and he found it very tight. On this occasion I had to take a bigger than normal mobile hoist and it is only thanks to a very kind guest that I was able to get it up to the room (again with multiple trips and me going up the stairs while he had the hoist in the lift and agin leaving my son alone in the room. The room itself had very little additional space, the carpet made it almost impossible to use the hoist and the beds went all the way to the ground (no clearance for the hoist to go under). If I wasn't so exhausted and stressed by this point I would have left. We didn't try and get round any other areas of the hotel as it was too stressful.

Toilets

Staff

Polite when booking in but they were unobservant or perhaps too busy and did not once offer any help.

Anything else you wish to tell us?

I booked on Booking .com. I selected a wheelchair friendly room. I called ahead to check the booking and reminded them again at check-in that I needed an accessible room. In my opinion it can not be classed as accessible. I have emailed and left a review on booking . com but have never received a reply.