Beautiful setting and nice food, but disappointing in the access department
Visit date:
This review is especially helpful for those who have or use the following: Wheelchair
Overview
We had Sunday lunch as a party of six, and visited on the back of a positive review in Euan's guide. Booking was easy; we did this online and I made the setting aware of the fact that there was a wheelchair user in the group. There was a carpark, which had plenty of space but no designated accessible spaces. There was a steep slope down to the front of the pub. I was aware before I arrived that there there were some low steps that my husband would need me to bump up, but the table they gave us was tiny for six people so we moved ourselves to another. The front of house was particularly unhelpful (although it is acknowledged that they were short staffed on the day). Having pointed in the approximate direction of our table she tutted when I pointed out that the space between the dresser and the wall was too narrow for my manual wheelchair (which is only 62 cms wide). It took three members of staff to show us where the accessible toilet was; this was next to a large and spacious room which would have been much better to sit in; instead we were seated about as far away from the toilets as was possible.
Transport & Parking
I drove there. There was a carpark behind the pub. No designated disabled parking and a steep slope to the front door; this was fine going down hill but I would not have been able to return to my car independently.
Access
Three individual steps were negotiated to get to the bar area. There was another to get to the toilet.
Toilets
There was an accessible loo which was far away from the table (with more steps in between). There was a horizontal and vertical grab rail, although this was attached to the wooden boxing surrounding the loo, and I was a bit worried about the way it creaked when I was using it.
Staff
Stressed and unhelpful.
Anything else you wish to tell us?
The food was delicious, but I won't be going there again.
Comments
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