Overview

The Odeon at the Quay has had a make over ... nice new seating ect ...only thing that hasn't improved is disabled access more so for wheelchair users .... having visited recently i was disappointed to find the placement of the chair spaces was right at the front of the screen... my partner is the chair user and its too uncomfortable for her to sit with her head back to try and see the screen (we are both registered blind with different conditions) even this is to close! and this is not a practical solution ... all major uk cinema chains are guilty of this ... more disturbing is the newley built multiplexes wilhich treat wheelchair access as an after thought ...

Transport & Parking

Parking at the quay is a complete farce ....drop off points are curced so difficult to get the correct space to get the wheelchair in and out and to top it off selfish drivers using these drop off points to park meaning we have to actually go into the road to be dropped off ot picked up ....useless

Access

Pointless due to actual positioning Staff training would be helpfull as not all disabilities are the same Use or bright lights and sound also not helpful for those with autism

Toilets

Staff

Mostly the staff where ok if a bit uninterested and clueless

Anything else you wish to tell us?

Given the cost of refurbishment and the hike in tickets this was a missed opportunity by Odeon